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Application Support Analyst, bournemouth
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Client:
Spectrum IT Recruitment
Location:
bournemouth, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Views:
1
Posted:
23.05.2025
Expiry Date:
07.07.2025
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Job Description:
Application Support Analyst
Bournemouth, Full-time in office
£35,000, 25 days holiday, Pension Scheme, Healthcare Scheme, Free Parking and more
Are you looking to step up your IT support career in a growing tech-driven business? We're hiring a L2 Service Desk Agent / Application Support professional to join our fast-paced, innovative fulfilment company as we continue to scale across the UK, Europe, and the US.
About the Role
You’ll be a key part of our internal Application Support team, acting as the first point of contact for users of our bespoke systems. From resolving day-to-day user issues to collaborating with DevOps and development teams, your work will ensure smooth operations across a global logistics and e-commerce platform.
What You’ll Do
* Provide 2nd line support to users of our in-house applications
* Investigate, test, and escalate defects to technical teams
* Own and manage the Jira Service Desk ticketing system
* Translate technical issues into clear guidance for end-users
* Collaborate across teams to maintain a strong knowledge base
* Deliver excellent support and drive improvements in how we work
What We’re Looking For
* Experience in an application support or service desk environment
* Great customer service and communication skills
* Strong problem-solving ability and willingness to learn
* Experience with Jira, bespoke enterprise systems, or Office 365
* SQL or MySQL knowledge is highly desirable
* Exposure to PHP, cloud systems, or ITIL practices is a plus
Why You Should Apply
* Join a high-performing team in a business built on its own advanced tech
* Work from modern offices with a gym, breakout spaces, and roof terrace
* Be part of an ambitious company with real opportunities to grow
* Watch planes take off on your lunch break – yes, really
To apply for this role please call 02380 765 301, send your CV to [emailprotected] or hit apply!
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