Project Liaison Officer
đź“Ť Nottingham (Hybrid working)
đź’Ľ 3-Month Contract Initially
⏰ Full-Time – 37 hours per week (Mon–Fri, 08:30–17:00)
đź’° ÂŁ16.90 PAYE / ÂŁ21.94 Umbrella
đź“… Start: ASAP
A local authority client is seeking an experienced Project Liaison Officer to join their Commercial Service team on a short-term contract to cover sickness absence. This is a fantastic opportunity for someone with strong customer engagement and stakeholder management experience within housing, construction, or public sector environments.
The Role
You will act as a key link between customers, tenants, and project teams, ensuring clear communication and high-quality service delivery across housing-related projects. This is a hybrid role, with a base office and regular on-site/community engagement.
Key Responsibilities
* Act as the first point of contact for customer enquiries, coordinating responses and ensuring effective resolution
* Investigate and manage customer complaints, ensuring they are handled in line with policy and escalated where required
* Conduct interviews with relevant stakeholders and provide clear written and verbal reports to management
* Build strong relationships with tenants and customers, ensuring they are heard and supported throughout project delivery
* Attend customer inductions, open days, and engagement events, including contractor-led sessions
* Support communication around investment programmes and planned works, providing guidance to residents
* Record and promote positive customer feedback (compliments) to support service improvement
* Collect and analyse tenant satisfaction data, identifying trends and supporting action plans to enhance service performance
About You
* Experience in a customer-facing role within housing, construction, or a similar environment
* Strong communication and stakeholder engagement skills
* Proven ability to handle complaints and resolve issues effectively
* Confident in report writing and data analysis
* Ability to work independently and manage a varied workload
* Full UK driving licence and access to a vehicle for work purposes (essential)
Working Arrangements
* Hybrid working – office base with regular site visits and community engagement
* Flexibility required to attend events and meetings as needed
Next Steps
This role requires an immediate start, with CVs being reviewed promptly and interviews scheduled shortly after shortlist