Curious about what’s next?
So are we. Join Compare the Market and help to make financial decision making a breeze for millions.
Job Description
Job Title: Customer Care Specialist
Function: Commercial
Location: Peterborough
At Compare the Market, we’re a purpose-driven business powered by tech and AI. We’re building high-performing, results-driven teams with the skills, mindset, and ambition to deliver outcomes at pace. Every role here plays a part in driving our mission forward, and we create an environment where you can bring your authentic self, grow a truly characterful career, and see the direct impact of your work on the lives of our customers.
We are hiring for Customer Care Specialists!
As a digital-first, customer-facing specialist, your main responsibility is to manage and resolve customer queries and complaints efficiently, ensuring excellent customer outcomes and striving for a first contact resolution. Using your expertise in financial regulations and CTM products and services, you’ll play a crucial role in addressing customer concerns, effectively handling Live chat queries, thoroughly investigating complaints, and providing responses in line with regulatory guidelines.
We’ve carved a meerkat-shaped niche and we’re looking for ambitious, curious thinkers who thrive in a fast-moving, high-impact environment. If you love accountability, embrace challenge, and want to make a real difference, you’ll fit right in.
What You’ll Be Doing
* Ensure a seamless and positive customer experience across all digital platforms, including chat, email, and social media. Respond to queries and complaints, providing clear, accurate and timely information.
* Take full ownership of customer issues from initial contact to resolution, ensuring timely follow-ups and proactive communication.
* Troubleshoot issues and provide information and support about our products and services.
* Investigate root causes of issues and escalation complex issues to the appropriate departments when necessary.
* Own and manage all customer complaints, delivering timely responses and maintaining strong, positive customer relationships throughout.
* Build and support relationships with third parties and work collaboratively with internal teams to ensure the most effective customer outcome is achieved.
What We’re Looking For
* An excellent written communicator, with specific knowledge of the requirements of our regulators.
* Problem-solving skills.
* You remain calm under pressure.
* Team player.
* Perceptive to needs of others.
* Ability to multi-task.
* Flexible.
* Able to adapt approach.
* Customer-led.
* Attention to detail.
Why Compare the Market?
We’re a business built for pace and performance. Here, you’ll be encouraged to think differently, act boldly, and deliver brilliantly in a culture that values results and rewards progress.
We believe diverse teams make better decisions, and we’re committed to creating an inclusive workplace where everyone feels empowered to grow, contribute, and thrive.
If you’re ready to stretch yourself, raise the bar, and grow with a team that’s serious about performance, innovation, and purpose, we’d love to hear from you.
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