Job Introduction
Main Responsibilities
As the Salesforce (Financial Services Cloud) Analyst this role will work closely with the Salesforce tech and product team to elicit requirements/user stories and to recommend solutions that will help deliver system enhancements and improved business performance, whilst ensuring regulatory compliance.
Key Responsibilities
* Work on Salesforce FSC projects as a functional expert in the areas like customer onboarding, customer 360 and case management.
* Work with key stakeholders to ensure that 'To Be' end user processes are appropriate, documented and understood by end users and handed over to the tech team.
* Ensure a good understanding of all aspects of CRM project, both technical and non-technical.
* Requirements engineering: elicit, analyse and validate stakeholder requirements, business requirements and solution requirements (functional and non-functional). To document the requirements in the form of user stories supported with acceptance criteria and to have the ability to elicit requirements ensuring both vertical and horizontal traceability.
* Business readiness - Planning and co-ordinating communications and training to support the Project implementation
* Manage testing and end user training, ensuring training materials are developed and shared.
* Own the Salesforce tickets/incidents raised by the end customers and work with the tech support team with the build/resolution.
Ideal Candidate
Research (by Harvard University) shows that women are particularly likely to second guess themselves and not apply - so if you are worried you don't meet all the criteria, get in touch anyhow and let us do the worrying…
* Experience as a Salesforce Financial services cloud Consultant/Business analyst.
* Experience in implementing eID&V solutions.
* Experience in Financial Services Cloud and Vlocity (Salesforce Industries).
* Experience in using tools like Jira and ADO
* Experience in Salesforce Lightning, flows, Salesforce security model and other configuration tools in Salesforce.
* Experience in working for a bank or a financial service insititution.
* Salesforce system admin, BA, developer, app builder or omnistudio developer certification is a plus.
Company Information
Handelsbanken is a relationship bank with a decentralised way of working, a strong local presence thanks to a nationwide network of branches, and a long-term approach to customer relations. Each Handelsbanken branch operates as a local business enabling it to make decisions at a local level and provide a bespoke service. The focus is always on the need of the individual customer and not on the sale of specific products.
We are embarking on an exciting Business Transformation journey. This transformation will significantly enhance our technology system systems, processes and services, bringing evolution to our ways of working. Join us in this transformative journey, where your dedication, adaptability and commitment will play a crucial role in shaping the future of banking for our valued customers.
The Bank is deeply committed to embedding good equality and diversity practice into all of our activities. This is so that we are an inclusive, welcoming and inspiring place to work that encourages everyone to apply, regardless of socio-economic background, age, disability, pregnancy and/or parental status, race (including colour, nationality, and ethnic or national origin), veteran status, marital and civil partnership status, religion or belief, sex, gender reassignment or sexual orientation.
Check our Handelsbanken website for further information
At Handelsbanken, we deeply value our unique culture and values including trust in and respect for each individual. We take pride in nurturing a work environment where people flourish, and where they are empowered to take decisions in their areas of expertise. We take a long term perspective in everything we do and want each employee who joins us to build a long terms successful career with the Bank.
What is in it for you?
* We have a wide range of learning and development available, empowering and enabling our colleagues to take ownership of their own development.
* Competitive Salary and an extensive range of benefits is provided, including private medical insurance, income protection and life assurance
* A market-leading pension contribution of 15% paid by the bank, which can be invested in a wide range of funds (including ESG and Shariah funds)
Application next steps
Your journey with us begins once you have submitted your application. One of our Handelsbanken recruiters will be reviewing your details and will later organise a phone conversation if you match the role requirements. If there is a mutual fit, we will extend an invitation for you to participate in an interview.
There will be a two stage interview process with a combination of technical and competency interviews.
How can we support you to be your best self? Our Talent Acquisition team will be happy to provide support e.g. if you need additional time to prepare for an interview or you have any requirements for any part of the interview/hiring process – just let us know by email uk_talent@careers.handelsbanken.co.uk .
This advert will be live for a minimum of two weeks. However, please note that after the two weeks, the closing date could change at any time depending on the number of responses received.