1st Line Support Edinburgh 30,000 Hybrid We’re offering a fantastic opportunity to join our Edinburgh-based team, working closely with a wider remote IT team for a national technology company, where you'll continue to handle first-line responsibilities while gaining hands-on second-line experience and training on the job. This hybrid role is perfect for someone who thrives on solving problems, loves learning new tech, and is ready to grow into a more advanced support position. What you’ll be doing * Acting as the first point of contact for IT support issues, via phone, email, and service desk system * Troubleshooting and resolving a wide range of first-line technical issues related to hardware, software, applications, printers, mobile devices, and user access * Escalating more complex issues appropriately while working alongside the wider team to build your knowledge and skills * Taking ownership of tickets from logging through to resolution or escalation, ensuring a timely and professional service * Assisting in configuring and deploying laptops, desktops, and mobile devices for new starters and existing employees * Supporting basic administration of Microsoft 365, Active Directory, and other enterprise tools * Documenting resolutions and contributing to an evolving internal knowledge base * Collaborating with the wider remote IT team to ensure consistent service delivery acr...