Administrator - Estate Planning
£25,430 plus excellent benefits including annual bonus, 28 days holiday (plus bank holidays), and discounts (Work Level 6C).
Full time, 37.5 hours, Monday-Friday.
Sheffield, S9 3QS - office based.
What you'll do
* Support the case handlers with a variety of client and third‑party communications and administrative work.
* Take inbound calls, building positive relationships and dealing with any issues that may arise.
* Work effectively from a task list, ensuring the list is well maintained and scheduling follow‑up tasks with third parties and internal partners.
* Complete a variety of ad‑hoc requests to meet team needs, which may include speaking with customers or third parties on the telephone.
* Answer email queries via a shared inbox.
* Support the development and implementation of any system or process changes.
Qualifications
* Some previous administration experience.
* Great communication skills with the confidence to speak to clients on the phone.
* Excellent organisational skills with the ability to prioritise a varied workload.
* A high level of attention to detail.
Why Co‑op?
* Annual incentive scheme (based on personal and business performance).
* 30% off Co‑op branded products.
* 28 days holiday (rising to 32 with service) plus bank holidays.
* Up to 10% employer contribution to a pension.
* Discounted gym membership.
* Coaching and training to support career development.
* Grocery Aid – 24/7 access to emotional, financial, and practical support services for you and your family.
* No later than 6:15 pm finish on Fridays.
A place you'll belong
We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.
We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a role. If you need adjustments during the recruitment process, we’ll support you.
Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion.
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