Operations Manager
ProfileTree is an award-winning digital marketing agency based in Belfast. We help organisations across the UK and Ireland generate leads and sales through strategic digital marketing, high-performing websites and engaging digital content.
We are seeking an experienced Operations Manager to lead and continuously improve our internal operations. This role is suited to a solutions-focused leader who enjoys identifying opportunities for improvement, solving operational challenges and ensuring teams have the structure, systems and support needed to perform at their best.
You will be responsible for strengthening processes, improving efficiency and helping teams deliver consistently excellent results for our clients.
Key Responsibilities
* Oversee day-to-day operational performance across digital, web and client success teams
* Identify operational bottlenecks and implement practical, long‑term solutions
* Develop and maintain operational documentation including systems, checklists and procedures
* Work closely with senior leadership to support business planning and operational strategy
* Help manage client expectations through accurate project scoping, processes and service delivery frameworks
* Lead operational improvement initiatives from concept through to implementation
* Foster a collaborative, high-performance culture across teams
* Support recruitment, onboarding, staff development and retention initiatives
* Monitor performance metrics and reporting to identify opportunities for improvement
* Support project delivery by ensuring teams have clear structures, processes and resources
* Continuously review and improve internal systems, processes and workflows
Essential Requirements
* Minimum 4 years’ experience in a similar operations, digital or management role
* Proven leadership and people management experience
* Strong organisational and operational planning skills
* A proactive, solutions-focused approach to problem solving
* Ability to identify opportunities for operational improvement and implement them effectively
* Excellent communication and stakeholder management skills
* Experience working with CRM systems, project management platforms and operational reporting tools
* Strong attention to detail and ability to manage multiple priorities
Desirable
* Experience working within a digital marketing or web agency
* Experience improving operational processes within a growing business
* Familiarity with digital project workflows and client delivery environments
Benefits
* 33 days’ annual leave (pro‑rata)
* Additional day’s annual leave for each year of service (uncapped)
* Hybrid role
* Staff development
* Regular team events and activities
Please note that applications will be shortlisted as they arrive and these vacancies will only remain open until such times as all successful candidates are appointed.
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