We are seeking a highly organised and motivated Medical Secretary to join our busy and supportive clinical team. This is an excellent opportunity for an experienced administrator with strong communication and organisational skills to contribute to high-quality patient care.
The successful candidate will play a key role in providing comprehensive secretarial and administrative support to clinicians, ensuring the smooth running of services and an excellent patient experience.
Main duties of the job
The Medical Secretary will:
* Provide a full secretarial service to consultants and/or clinical teams
* Manage clinic correspondence, including typing letters and reports
* Handle patient enquiries professionally and sensitively
* Coordinate appointments, meetings, and clinic schedules
* Maintain accurate and up-to-date patient records
* Liaise with internal departments and external organisations
* Ensure confidentiality is maintained at all times
* Support service delivery by prioritising workload effectively
About us
Amersham Health Centre is committed to delivering high-quality, patient-centred care across our services. We pride ourselves on fostering a supportive and inclusive working environment where staff are valued and encouraged to develop.
We offer a range of staff benefits, including training and development programmes, and access to NHS staff wellbeing initiatives.
Key responsibilities
* Audio typing and preparation of clinical correspondence
* Managing incoming and outgoing mail, including emails
* Maintaining clinic lists and ensuring accurate scheduling
* Organising meetings, taking minutes where required
* Updating patient information systems in line with Trust policies
* Dealing with telephone queries from patients, relatives, and healthcare professionals
* Filing and maintaining records in accordance with GDPR and NHS guidelines
* Supporting administrative processes across the department
Working relationships
* Consultants and clinical staff
* Administrative and clerical teams
* Patients and carers
* External healthcare providers
Person Specification
Qualifications
* Experience
* Previous administrative or secretarial experience
* Experience of working in a busy office environment
* Experience handling confidential information
* Previous NHS or healthcare experience
* Experience using patient administration systems (e.g., eRS)
* Skills & Knowledge
* Excellent typing and IT skills (e.g., Microsoft Office)
* Strong organisational and time management skills
* Good communication skills (written and verbal)
* Ability to prioritise workload and meet deadlines
* Knowledge of medical terminology
* Understanding of NHS systems and processes
* Qualifications
* GCSEs (or equivalent) including English and Maths
* NVQ Level 3 in Business Administration or equivalent
* Medical terminology qualification
* Knowledge of medical terminology
* Understanding of NHS systems and processes
* Other Requirements
* Flexible approach to work
* Commitment to equality, diversity, and inclusion
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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