Hannah Smith, Reception Team Leader - 01924541744 About The Role We are seeking a dedicated and dynamic individual to join our team as a Receptionist in the Accident & Emergency (A&E) Department. We have a 20 and a 30 hours per week contract both are permanent. This role is pivotal in ensuring the smooth functioning of our department by managing patients booking in and providing excellent patient service at all three sites. (Dewsbury District Hospital, Pinderfields Hospital and Pontefract Urgent Treatment Centre.) If you thrive in a busy environment and are passionate about providing exceptional service to patients and visitors, this Receptionist role is perfect for you. You will play a crucial role in supporting our front-line operations and making a positive impact on patient experiences. Main duties *PREVIOUS APPLICANTS NEED NOT APPLY* The receptionist role is to provide a warm reception to all patients and relatives visiting Mid Yorkshire Hospitals. To provide a comprehensive reception and clerical service within the Emergency Departments and undertake reception duties in a pleasant, tactful, and understanding manner. The post holder must be prepared to deal with distressed patients and take details from ambulance personnel in a clinical environment. It is essential that the post holder supports the smooth running of the Emergency Department whilst ensuring the compliance of standard operating procedures and departmental targets. Greet and assist patients upon arrival at the A&E Department. Promote effective customer-focused communication with patients and service users by both telephone and face to face. To assist with the confidential management of all types of patient records. Search for patients on the appropriate IT systems ensuring search procedures are followed and register patients if no previous record exists. Check for special case indicators on the national data base and add appropriately on to patient records. Produce ED Clinic attendance lists, prepare the relevant documentation, receive patients arriving for ED clinics and discharge the ED clinics. Make appointments as required for patients needing follow up in ED and outpatient clinics. Ensure completed ED patient notes are scanned accurately and filed appropriately. Receive, sort and distribute post delivered to the department. Ensure relevant procedures are followed in the event of system down times. Deal with enquires regarding the whereabouts of patients and where necessary giving reasons for any delays in the department. To liaise with ambulance personnel and relatives to ensure you capture and input all appropriate information. Key Requirements Good general education to include English and Maths or equivalent. Experience of good customer or patient care. Experience of working on IT systems. Knowledge of basic PC systems Awareness of own limitations. Knowledge of confidentiality. Has access to a vehicle due to unsocial shift patterns Be part of MY team We are an acute trust caring for over one million people in Wakefield and Kirklees. Our 10,000 staff work in patients’ homes, the community, and our three hospitals in Pontefract, Dewsbury, and Pinderfields (Wakefield). We prioritise our people and values so we can deliver the best possible care to patients. Our team is friendly, passionate, and innovative, always seeking better ways to work. We support work-life balance and foster a diverse, inclusive environment where everyone belongs. Our staff networks offer safe spaces to share ideas and concerns so we can increase awareness and appreciation of equality, diversity, and inclusion. We welcome applicants from all backgrounds and especially encourage members of the LGBTQ community, ethnic minority groups, and people with disabilities or neurodivergence to apply, as they are currently underrepresented in the Trust. If you value caring, high standards, improvement, and respect, join the MY team to make a difference every day. Application Guidance We understand that more applicants are using AI technology to help with their applications. While these tools can be useful, they cannot fully capture your skills, knowledge, and experience. It’s important that you personalise your application. Relying solely on AI is not recommended, as it may reduce your chances of success. Our screening process is thorough, so if you have used AI, please make sure to disclose this on your application form. Our Benefits Access to the NHS pension plan Generous holiday allowance of 27 days plus bank holidays, increasing with 5 and 10 years of service Exceptional employee health and wellbeing services Extensive benefits and support, including: Onsite nurseries and childcare salary sacrifice scheme Cycle to work scheme Home electronics scheme Car lease salary sacrifice scheme Working carers support and advice, carers network and carers passport Flexible working options and family and carer-friendly policies Established staff networks, including LGBTQ and Race Equality Career progression, training and support Skilled worker sponsorship You can find out more about skilled worker and health and care visas on our .