Company Overview
At Pointer, we don't just offer jobs—we build careers. With over 50 years of excellence in electronic security and fire detection, we are a dynamic, values-driven company that thrives on passion, respect, integrity, delivery, and expertise. Our mission is to build a robust, resilient, sustainable, and successful business that supports our customers and colleagues through good times and bad.
Our 200-strong team across the UK is the heart of our success, contributing to our £24 million annual revenue and delivering outstanding service to some of the UK's top blue-chip companies. Many of our colleagues have grown with us, thanks to our well-established apprenticeship program and a culture that nurtures long-term career development.
What sets us apart? Our people-first approach. We foster an environment where every individual is valued, supported, and empowered to succeed. As an Investors in People Gold-accredited employer, we are committed to achieving Platinum status, ensuring our people have the tools, training, and opportunities to thrive.
At Pointer, you'll be more than just a colleague —you'll be part of a team that delivers with expertise, acts with integrity, and shares a passion for making a difference. If you're looking for a place to grow, innovate, and be valued, we'd love to hear from you.
Job Summary
As the Technical and Compliance Manager at Pointer Ltd., you will be responsible for ensuring the effective maintenance and improvement of our Integrated Management System (IMS) in line with ISO standards and other regulatory requirements. You will oversee the daily operations of the IMS, ensuring that it is operating efficiently and that all processes comply with established standards.
Your role will involve conducting internal audits, monitoring performance, and providing expert guidance to colleagues to ensure continuous improvement across the organisation. By promoting a customer-centric approach, you will work closely with top management to identify areas for enhancement and ensure that the company consistently meets its compliance obligations. This position requires a proactive, detail-oriented individual with strong auditing experience and the ability to drive improvements within the management system.
Key Responsibilities:
* Maintain and Update IMS Documentation: Ensure that the Integrated Management System (IMS) documentation is accurate, up-to-date, and effective. This includes overseeing its continuous improvement and accessibility to relevant teams.
* Performance Reporting: Regularly assess the performance of the IMS, identify areas for improvement, and provide detailed reports to top management regarding system performance and compliance status.
* Promote Customer-Centric Culture: Advocate for a customer-focused approach across the organisation, ensuring that customer needs and satisfaction are central to operational processes.
* Ensure Operational Process Compliance: Monitor and review operational processes to ensure they are being carried out according to established plans and are meeting the desired outputs and quality standards.
* Provide Guidance on the IMS: Offer expert advice and guidance to colleagues regarding the application and best practices of the IMS, ensuring that all team members are aligned with system requirements.
* Manage Changes to the IMS: Oversee any modifications or updates to the IMS, ensuring they are implemented in a controlled, systematic manner that maintains the integrity and effectiveness of the system.
* Ensure Compliance with ISO Standards: Ensure that the organization's processes comply with relevant ISO standards and any other applicable regulatory requirements. Monitor ongoing compliance and suggest improvements when needed.
* Internal Audits: Conduct regular internal audits of the management system, ensuring compliance with internal standards and identifying any discrepancies or areas for improvement.
* Audit Execution and Reporting: Execute audits as per the established audit schedule and report any issues or non-conformities found during audits, ensuring that corrective actions are promptly implemented.
* Pointer Internal Auditor Requirements: Adhere to the responsibilities outlined in section 5.3.2 of the internal audit framework, ensuring audits are performed in accordance with organizational requirements and industry standards.
Qualifications and Skills:
* Relevant qualification in compliance management, business management, or related field (e.g., ISO Lead Auditor, NEBOSH, or equivalent).
* ISO 9001 Lead Auditor certification (preferred).
* Strong understanding of ISO management systems (e.g., ISO 9001, ISO 14001, ISO
* Experience with internal auditing techniques and audit methodologies.
* Proficiency in compliance documentation management and maintaining ISO certifications.
* Excellent analytical skills to identify gaps and areas for improvement in processes.
* Strong communication and interpersonal skills for working with diverse teams and stakeholders.
* Proven ability to handle change management while ensuring compliance with ISO standards.
* Detail-oriented with a focus on process improvement and operational efficiency.
* Strong organizational skills with the ability to manage multiple projects and deadlines effectively.
* Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) and compliance management software.
* Ability to work independently and as part of a team.
* Full, current driving license (for site visits and audits if required).
Experience:
* Strong background in compliance management, particularly with ISO standards (3+ years' experience).
* Previous experience in conducting internal audits (2+ years' experience).
* Proven ability to manage and improve management systems within a similar industry (3+ years' experience).
* Experience providing guidance on operational processes and ensuring they meet required outputs (2+ years' experience).
* Demonstrated ability to report on and analyse the performance of the IMS, suggesting improvements where necessary (3+ years' experience).
* Desirable: Understanding of National Security Inspectorate (NSI) standards and certification requirements.
Personal Attributes:
The ideal candidate for the Technical and Compliance Manager role will be highly organised, detail-oriented, and proactive, with a strong ability to manage multiple tasks and meet deadlines. You will possess excellent communication and interpersonal skills, enabling you to effectively collaborate with diverse teams and build strong relationships with stakeholders.
Your problem-solving mindset, combined with a keen eye for process improvement, will ensure that you consistently identify areas for growth and maintain the integrity of the management system. With a customer-focused approach, you'll drive operational efficiency while ensuring that the organization remains compliant with ISO standards and other regulatory requirements. You'll also be adaptable to changes, demonstrating resilience and the ability to navigate evolving business needs while maintaining a high level of professionalism.
What Makes You a Great Fit?
* Extensive experience in managing and maintaining IMS documentation and ISO standards. compliance Strong track record in conducting internal audits and ensuring operational processes meet required outputs.
* Expertise in promoting and embedding a customer-focused approach across organisations.
* Ability to provide clear guidance on the management system to colleagues and teams.
* Proven experience in handling change management within the scope of IMS while maintaining system integrity.
* Strong attention to detail and a proactive approach to identifying areas for process improvement.
* Exceptional communication and interpersonal skills, with the ability to engage with stakeholders at all levels.
* Ability to work independently and manage multiple projects with a keen focus on deadlines and performance.
* Demonstrated ability to solve complex issues and address challenges in compliance processes.
* Flexible and adaptable, able to adjust to evolving business needs and regulatory changes.
* An advocate for continuous improvement and maintaining high standards of operational excellence.
* Must be eligible to work in the UK.
Benefits:
At Pointer, we don't just offer a job — we offer a rewarding career with benefits that support your growth, well-being, and work-life balance. Here's what you can look forward to:
Financial Security & Rewards
* Competitive salary with an annual review
* Company pension to help secure your future
* Employee referral scheme—recommend great people and get rewarded
Work-Life Balance & Flexibility
* Generous holiday allowance to recharge and unwind
* Flexible working options* to fit your lifestyle
Structured Career Growth & Development
* Career progression opportunities—we invest in your future
* Bi-annual career mentoring
* Training & professional membership support* to help you develop your skills
Health & Well-being
* Life assurance for peace of mind
* Access to private GP services—because your health matters
* Annual flu jab to keep you feeling your best
Exclusive Employee Perks
* Employee discount scheme—save on top brands
* Company vehicle* for eligible roles
*Some benefits are role dependent.
Equal Opportunities Statement:
Pointer is an equal opportunity employer and values diversity. We welcome applicants from all backgrounds.
Job Types: Full-time, Permanent
Benefits:
* Bereavement leave
* Company car
* Company pension
* Free flu jabs
* Life insurance
* Referral programme
* Sick pay
* Store discount
Experience:
* Fire and Security : 2 years (preferred)
Licence/Certification:
* Driving Licence (required)
Willingness to travel:
* 100% (required)
Work Location: In person