Overview
We are looking for one part-time GP Receptionist/Administrator to join our friendly practice team working 15hrs a week. Applicants would ideally have experience of working in a patient/public environment, have good telephone and keyboard skills, enjoy a varied job role, and be flexible in covering for colleagues during absence.
Main duties
Reception Duties
* Receive, assist, and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective way
* Greet patients and visitors professionally and politely at reception and on the telephone
* Answer all incoming calls from patients and other healthcare professionals, navigate them to the appropriate clinician, and/or take and pass on messages
* Deal with administrative queries and requests from patients and act as liaison with clinicians as necessary
* Make, cancel, or rearrange appointments via the clinical system
* Support and assist clinicians as required
* Arrange interpreters as necessary
* Ensure up-to-date patient information is recorded
* Keep workspace and waiting area tidy
* Perform the lockdown procedure, set alarms, and lock premises each evening
* Monitor the recall system
* Ensure equipment on loan to patients is recorded and returned, cleaned, and fully functional
* Clerical Duties
* Ensure repeat prescriptions are completed accurately and efficiently following protocol
* Open, stamp and scan post as instructed following the Workflow Protocol
* File electronic scanned documents into the computerised record (medical documents, hospital reports and letters)
* Retrieve paper notes from storage unit as requested
* Photocopy documents as required
* Action tasks set by clinicians via clinical systems and email
* Deal with ad-hoc requests from other Primary Health Care Team members
* Data Duties
* Register and document new patients and temporary residents to the practice
* Book new patient checks and update patient details on the clinical system
* Review and action test results when required
* Read coding medical data into the clinical system and computerised medical records
* Set up and run clinical searches
* Provide information required for public health targets, including data checking and liaising with the clinical team to improve performance
* Participate in practice performance related to recalls for patients and maintain an up-to-date register
* General Duties
* Maintain security measures (e.g., locking doors, setting alarms where relevant)
* Leave desk tidy at end of day; maintain Health and Safety of staff, patients, and visitors
* Maintain confidentiality and comply with practice policies and procedures
* Carry out any other duties as reasonably requested by Clinicians or Practice Management Team
* Confidentiality and Safety
* Respect patient privacy and handle confidential information in line with policy
* Identify and report safeguarding concerns to Safeguarding Leads or Deputies
Person specification
Experience
* Essential: Experience in Customer Service & communication
* Desirable: 1 year experience dealing with the public
* Desirable: Experience with clinical computer system SystmOne
Skills
* Ability to demonstrate a methodical, organised, and flexible approach to work
* Ability to organise and prioritise workloads
* Excellent listening, verbal, and written communication skills
* Excellent interpersonal and customer service skills with diverse interactions
* Maintaining confidentiality and discretion
* Caring and empathetic approach to handling patient issues and complaints
* Flexible, reliable, mature, and professional
* Willingness to learn about the business and adapt quickly
* Ability to remain calm under pressure
* Basic IT skills
Qualifications
* Essential: 5 GCSEs grade A–C including English and Maths
Other
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975; a DBS disclosure will be required.
Employer details
Employer name: Mill Road Surgery
Address: 98a Mill Road, Ecclesfield, Sheffield, S35 9XQ
Website: https://www.millroadgpsurgery.co.uk
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