The post holder will be responsible for a range of administrative functions for the Cardiology service within the Specialist Medicine directorate including organising appointments, liaising with the clinical teams, dealing with queries from patients/relatives, carers, GP's and liaising with consultants, clinical nurse specialists and Service Managers. The post holder must have the ability to manage and prioritise their workload whilst working under pressure and be able to communicate with staff at all levels.
Co-ordinating and being responsible for a caseload of patients on the waiting list for cardiology procedures
Managing own workload
Book patient's pre-assessments for pacing and angio procedures, in-line with the patient's needs, or as directed by medical/clinical staff guidance
To undertake validation of the waiting list
Schedule elective admissions, contacting the patients, offering admission date
Answering telephone enquiries, dealing with recording and passing on messages appropriately
Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:
Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
Widening access (anchor institution) and employability
Improving the experience of staff with disability
Improving the EDI literacy and confidence of trust staff through training and development
Making equalities mainstream
Co-ordinating and being responsible for a caseload of patients on the waiting list for cardiology procedures.
Administering referrals from ERS.
Managing own workload.
Dealing sympathetically with anxious, upset and nervous patients
Answering telephone enquiries, dealing with recording and passing on messages appropriately.
Providing a primary point of contact between the multi-disciplinary team and tier colleagues, patients and relatives.
Schedule elective admissions, contacting the patients, offering admission date.
To use the 18-week Referral to Treatment guidance to manage the elective patient journey and develop expert knowledge of RTT
To liaise with clinicians to ensure the effective organisation and scheduling of clinic lists
To attend weekly PTL meetings with the Service Manager to ensure that the clinic lists are being utilised
To monitor and record clinicians annual leave, rearrange clinic lists and liaise with the Service Manager to arrange cover when necessary
To be responsible for anticipating and escalating any potential breaches, in good time, to the Service Manager
To undertake validation of the waiting list
Book patient's pre-assessments for pacing and angio procedures, in-line with the patient's needs, or as directed by medical/clinical staff guidance
Ensure all cancelled procedures are correctly recorded and new admissions dates are offered in line with the Trust Access Policy
To be responsible for the scanning of angio reports, post procedure and notify the Cardiology Secretarial team of any outstanding steps or actions
Managing and administration of a generic mailbox
To be responsible for the scanning of angio reports, post procedure and notify the Cardiology Secretarial team of any outstanding steps or actions