Who You Are The ideal candidate thrives in an agile and networked organisation, with a commitment to continuous improvement and a constructive organisational culture. You are adaptable and innovative, with strong communication skills. You are able to challenge current practices for better outcomes and work collaboratively with stakeholders both within and outside the council. What the Job Involves The Data & Complaints Officer reports to the Housing Register and Rehousing Manager, handling data collation, statistical reporting, and responding to complaints related to temporary accommodation. The role also involves leading Freedom of Information enquiries, supporting community cohesion, employing new technologies to improve service efficiency, and participating in various projects. You'll be a key contact for data-related inquiries and are expected to embed equity and diversity principles in all aspects of service delivery. Skills Data analysis and reporting Strong communication and stakeholder engagement Agility and adaptability in working practices Problem-solving and innovative thinking Commitment to equality and diversity Proficiency in ICT data software Ability to manage Freedom of Information requests