Overview
We are looking for a dynamic, enthusiastic and flexible individual to join our reception/administration team. As well as being the point of contact for patients when booking appointments, you will also be responsible for handling queries and liaising with our clinical team. There is a real opportunity for development and growth for the right candidate with the right attitude.
Responsibilities
* Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.
* Deal with all general inquiries, explain procedures and make new and follow-up appointments.
* Using your own judgment and communication skills ensure that patients have a smooth and easy journey to get the care they need in the practice.
* Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
* Answer phone calls in a prompt manner, book appointments, take messages and ensure accuracy of messages and phone numbers.
* Work as part of a large and dynamic team to give the best care possible for all of our patients.
* We offer a wide range of primary care services, with Doctors, Nurses, Pharmacists, Health Care Assistants, Social Prescribers, Paramedics and Physician Associates.
* Our receptionists are trained as care navigators to help the patients access appropriate care.
* We need someone with a sharp mind, eager to learn, willing to listen and wanting to help our patients. Team work and the ability to work independently are required in this role. An excellent level of English is required.
Qualifications
* Successful candidates will have excellent customer service skills, be computer literate and want to work as part of an existing admin team.
* We are a busy NHS practice servicing 21,000 patients. We are looking for an exceptional medical receptionist to join our established team.
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