Talent Guardian is proud to be supporting a fast-growing, forward-thinking business in the search for a Customer Service Executive to join their collaborative and high-performing team in Poole.
This is a fantastic opportunity for someone who thrives in a fast-paced environment and enjoys delivering exceptional customer experiences while working closely with internal teams to ensure smooth order fulfilment and operational efficiency.
You will play a key role in managing customer relationships, resolving queries, and supporting the end-to-end order process. This position requires strong communication skills, attention to detail, and the ability to work proactively in a busy commercial environment.
Key Responsibilities
Managing inbound and outbound customer calls and emails
Handling order queries, delivery updates, returns and complaints
Maintaining accurate records of customer interactions within the CRM system
Supporting account management activities and identifying opportunities to enhance customer experience
Liaising with internal teams including logistics, purchasing and operations
Monitoring order status and providing customers with timely updates
Using internal systems to track orders, resolve issues and support service delivery About You
Previous experience in a customer service or customer support role
Strong communication and relationship-building skills
Highly organised with excellent attention to detail
Comfortable working in a fast-paced, target-driven environment
Confident using CRM or ERP systems
A proactive and positive team player What’s on Offer
Competitive salary and benefits package
Modern, supportive working environment
Opportunities for career development
A collaborative and people-focused culture