Your role in a nutshell
As an inspirational leader & activist, with enthusiasm for our brand and a strong connection to our purpose, you will partner with the Shop Manager to drive the store & your team to deliver retail excellence, strong sales results & an engaging customer experience.
More about the role
1. Lead & work as part of a successful, engaged team to best meet the needs of our customers
2. Help to shape a customer focused store experience by supporting the Shop Manager in leading the team to drive customer engagement through our products, campaigns & activism, bringing our brand to life
3. Problem solves effectively & proactively as much as possible using available resources
4. Communicate effectively & act as a flexible & responsible role model to your team
5. Ensure development of customer loyalty to further build The Body Shop brand
6. Work with the Shop Manager to meet sales & performance targets
7. Work with the Shop Manager to manage stock; monitor & manage change
8. Use the data (KPI’s) we provide, to make sound commercial & business decisions to successfully drive your sales & your team performance
9. Identify & attract high potential candidates & develop current team members to succeed in their goals
10. Interest in & passion for learning about & leveraging knowledge of the beauty market, our competitors & our products
What we look for
11. Experience in a customer facing role, people leadership & team development
12. Ability to meet sales & performance targets with outstanding planning & organizing skills
13. Ability to work collaboratively within a feedback culture
14. Outstanding problem solving & communication skills
15. Experience using data (KPI’s) to make sound business decisions preferred
16. Comfortable with Microsoft Office Suite
17. Work flexible hours, including holidays, nights, and weekends to meet the needs of the business
18. Flexibility to work across Sunday to Saturday is required
What we offer
19. Benefits start within your first month
20. Comprehensive onboarding in your new position
21. Training hours for you & your team as needed
22. A 50% discount on regular product & 30% on Gifts
23. Freebies - when we launch new products, we want our Teams to be the first to fall in love with them
24. Paid volunteer days - so you can spend time with the causes that matter to you
25. Ability to make connections with Community Partners to drive local activism
26. (UN) Uniform- We don’t believe in uniformity. We’ll give you one of our famous Green Aprons and the rest is up to you, wear what makes you feel good
27. Ability to offer a real living wage to your Customer Consultants
28. Opportunities to grow within the Brand
29. Encouragement & support to be exactly who you are – employees may join any/all our Inclusion & Belonging Networks at The Body Shop, including TBS Together Pride, SEEN Ethnicity, GO Far Gender & This Ability Disability Network
Talent Drivers
Collaborative SkillsCommercialityLeadershipPersonal ConductPurpose