Job overview
Are you enthusiastic, approachable, and passionate about delivering high-quality patient care?
Do you enjoy working as part of a supportive and dynamic multidisciplinary team?
Loxley Ward, based at the City Campus, plays a vital role in the admission of all planned surgical patients on site, including Gynaecology and Gynae-oncology cases. We care for both inpatient and day-case patients following surgery, providing a fast-paced and rewarding environment.
If you're looking to make a meaningful impact within a welcoming and professional team, we’d love to hear from you.
Get in touch to arrange an informal visit—we’d be happy to show you around!
Main duties of the job
* Respond to enquiries in person or via telephone in a professional, courteous, and efficient manner.
* Create and maintain patient health record files in accordance with Trust procedures.
* Ensure strict confidentiality of all patient information, adhering to Information Governance (IG) policies at all times.
* Retrieve and return patient health records from departments across the Trust as required.
* Coordinate interpreting services for patients and families when necessary.
* Accurately input and update patient information on relevant hospital IT systems.
* Arrange and confirm follow-up appointments for patients, ensuring clear communication with both staff and patients.
* Maintain a clean, organised, and welcoming reception area at all times.
Working for our organisation
With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.
Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
Detailed job description and main responsibilities
Please refer to the job description and person specification attached to the advert for the full details of the vacancy.
Person specification
Knowledge and skills
* Capable of using IT equipment and familiar with hospital systems
* Demonstrate the ability to pass on information accurately
Communication
* Demonstrate clear and effective written and verbal communication skills
Experience
* Previous receptionist experience
* Previous NHS receptionist experience ideal
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Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
Applicants are kindly requested to refrain from using AI at any stage during the recruitment process.
Closing Dates: Please submit your application form as soon as possible to avoid disappointment; we reserve the right to close vacancies prior to the published closing date if we receive a sufficient number of completed application forms.
Communication: All communication related to your application will be via the email address you have provided. Please ensure you check your email account including your junk email regularly.
NUH are now able to offer application completion support and interview preparation support. Please follow the link to book onto our sessions: Support for NUH Job Applications
If you are aged 16 or 17 and applying for a role that is more than 20 hours a week, please be aware that you will be asked to commence an Apprenticeship within the Trust alongside your role, as long as there is a suitable apprenticeship standard available. This is in line with the current guidance in England that whilst young people under the age of 18 can leave school (on the last Friday in June) they must then do one of the following:
* Stay in full-time education, for example at a college
* Start an Apprenticeship
* Spend 20 hours or more a week working or volunteering, while in part-time education or training
Salary: The quoted salary will be on a pro-rata basis for part-time workers.
Disability Confidence: All applicants who have declared a disability and who meet the essential criteria for the post will be shortlisted.
At Risk of redundancy: NHS employees within the East Midlands who are ‘at risk’ of redundancy will be given a preferential interview where they meet the essential criteria of the person specification.
ID and Right to work checks : NUH authenticate ID and right to work documentation including passports and driving licenses through a system called Trust ID. NUH will scan your ID and right to work documentation in to the Trust ID system at your face-to-face ID appointment. The system will run a check against the key security features within your documentation. The system will provide us with an outcome of your check which will be stored securely on your personal file along with all other pre-employment check documentation.
Consent:
* Transfer of information: If I have previous NHS service - I consent to the transfer of my Electronic Staff Record (ESR) data between this and other NHS Trusts. I also consent to the Occupational Health Department accessing my occupational health records from my current or previous employer to check the status of my vaccinations, immunisations, and screening tests as relevant to the post. I understand this is an automated process and the information will only be used for these purposes prior to me taking up the position at NUH.
* Disclosure and Barring Service: Your post may be subject to a DBS check which incurs a cost dependent on the level of check required (£49.50 for enhanced and £21.50 for standard). I agree to reimburse Nottingham University Hospitals NHS Trust the cost of a DBS check if it is required (by deduction from first month’s pay). Should I decide to withdraw from my job offer, I agree to reimburse NUH for the cost of the DBS check undertaken by cheque or other agreed method.
For more information about our organisation and the career opportunities available, please visit our website and/or follow us on Instagram, Twitter, and Facebook.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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