Permanent position.
Full driving license required to travel across the South Midlands region.
Salary: £40,000 – £50,000 + Pension + PMI + ShareSave + 6.6 weeks holiday. Field-based working. A company car will be provided.
Overview
We believe anyone can improve their home to make life better. From our Southampton Store Support office (SSO) we equip our stores, our people, and our whole business with everything it takes to help our millions of customers create a home they’ll love. Join us as an Installations Partner and you’ll be a big part of this.
Role Purpose
To partner with Regional Managers to support the delivery of B&Q’s installations service strategy by supporting, educating, and coaching store leadership teams.
What’s the job?
Stores
* Work in partnership with Regional Managers and Unit Managers to successfully implement the B&Q installations plan.
* Form strong relationships/partnerships within your regional teams.
* Hold regular discussions with Regional Managers and Unit Managers using data and insights to identify trends in installation performance and respond to regional opportunities.
* Support stores to resolve customer issues and HLC complaints, protecting B&Q finance, brand and customers.
* Work with our installations support team to effectively resolve all installation warranty claims.
* Review and ensure correct processes are consistently in place in stores.
* Provide content for quality training tools and deliver training and dedicated coaching to build confidence and knowledge in stores.
Installers
* Support stores with data-driven insights for the sourcing, recruitment, development, and engagement of quality installers.
* Help build installer relationships, regularly listening to feedback and developing plans to improve service.
* Identify capacity opportunities and offer support to recruit, develop and engage quality installers.l
* Work closely with regions to ensure installer capacity meets future demand and business targets.
Proposition
* Develop the technical knowledge and capabilities of the store and installations support team.
* Propose and support the delivery of solutions to improve the installation proposition in conjunction with regional managers.
Key Business Relationships
* Regional Managers
* Store Management Teams
* Store showroom Teams
* Installers (external)
* Legal
* Quality & Aftercare team
* Electrical Governing Bodies (external)
* Gas Safe Register (external)
* Installations service providers & Dispute resolution organisations (external)
What We Need
Required Skills & Experience
* In depth knowledge of the installation industry
* Dispute resolution processes awareness
* Experience of dealing with customer issues and complaints
* Ability to identify and solve problems
* Excellent communication skills
* Financial and business acumen
* Leading change
* Coaching and developing colleagues (remote/in person)
* Excellent analytical skills
* Good skill level in Microsoft Office / Teams / SharePoint
* Organised and efficient
* Takes responsibility
* Excellent level of engagement and influencing skills
* Excellent attention to detail
What’s in it for me?
We are committed to making B&Q more diverse and representative of the communities we serve. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
As part of a great team, you’ll be valued for who you are. We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. In addition to a competitive salary, our benefits package includes an award-winning pension scheme, bonus, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more!
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
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