Berry Recruitment are NOW hiring for a committed and experienced Temporary Consumer Service Representative to work for a company in Banbury on an ongoing basis.
Role: Temporary Consumer Service Representative
Salary: £26,000 per Annum
Location: Banbury
Key Responsibilities of the Consumer Service Representative:
Responds to a high volume of consumer queries in respect of product information, working to call targets for inbound calls, email and retailer review platforms.
Follows through to resolution, carrying out outbound calls as and when required.
Handles and responds to all complaints received in an appropriate manner and in line with Keter complaints policy.
Maintains accurate records inputting on-line and telephone orders, monitoring and reporting on supply issues.
Investigates queries and issues including the ordering of parts and/or refunds. Escalates when appropriate.
Develops a vast knowledge of the full product range.
Processes and confirms payments.
Processes orders on behalf of our sister companies.About you:
NVQ Level 3 IT/Customer Services
Proven track record in a similar position
Relevant experience in database management, information systems or/and data processing
Microsoft Excel and Access
Knowledge in SAP is an advantage
Excellent telephone/email manner
Demonstrates a positive attitude; openness
Excellent verbal communication skills
Strong organisational skills to achieve targets
A team player, working flexibly with others to achieve targets and objectives
Ability to work in an industrial, multicultural environment
Demonstrates and actively promotes company values.
Self-motivated, able to work independently to resolve customer issues
No candidate will meet every single desired qualification we have listed. If your experience looks a little different but you think you can role; value to the role, we'd love to learn more about you!
For more information and to apply, contact the Oxford branch of Berry Recruitment - (phone number removed) or click 'Apply Now' to submit your application.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job