Field Technical Services Engineer - Liverpool
Location: Liverpool
Department: ICT Service & Support
Reporting to: Regional Service Manager
Contract: Permanent
The role involves providing technical assistance to assigned KYOCERA Managed Document Services accounts within timescales specified by SLAs.
Responsibilities include:
* Providing technical assistance to assigned Kyocera accounts within SLA timeframes.
* Investigating and rectifying faults reported by KMDS and channel partner end users.
* Performing device installation, routine maintenance, and updates as required.
* Understanding and adhering to SLAs related to assigned accounts.
* Understanding solutions in use and conducting basic fault finding.
* Supporting colleagues during absences or busy periods.
* Logging call details promptly in the call logging system.
* Reporting recurring faults for proactive management.
* Sharing technical expertise with team members.
* Building relationships with key stakeholders within KMDS accounts.
* Maintaining stock levels at sites.
* Attending product training to maintain knowledge base.
* Adhering to Kyocera policies, procedures, and health and safety standards.
* Aligning work conduct with Kyocera's core values and philosophy.
* Performing any other technical support tasks as directed by line management.
What we can offer you:
* Competitive salary
* Company car and fuel card
* 25 days holiday plus statutory holidays; additional day after 5 years
* Buying and selling holiday scheme
* Life assurance (4x salary)
* Pension scheme (8% total contribution: 5% employer, 3% employee)
* Sick pay scheme
* Enhanced maternity and paternity leave
* Employee assistance program
* Bike2Work scheme
* Electric car scheme
* Discounts and perks through Lifeworks
* Eye care discounts
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