Main duties of the job Provide a reception service for the Practice and Community Clinics including: Dealing with queries and requests for appointments including signposting and navigating patients to the appropriate clinician or service Receiving patients consulting with members of the practice/community services team Answering general enquiries, explaining surgery procedures Receiving and passing on messages for other practice staff Receiving and recording requests for home visits Ensure reception and waiting areas are kept clean and tidy Respond actively to queries and requests for assistance from patients and other visitors Enter requests for transport in relevant book and order as appropriate Registering patients for EMIS Access Be able to cover all reception positions as necessary including appointments telephone line and enquiries telephone line and front desk To have a thorough knowledge of all Practice procedures Respond to a patient in an emergency Deal with patient request for registration as per the practice protocol Explain to patients requesting registration Practice arrangements and formal requirements Offer new patients an invitation for a new registration check and give a copy of the practice leaflet Respond to patients Accurx requests as instructed See attached Job Description for more information.