Overview
TieTalent Belfast, Northern Ireland, United Kingdom
Join to apply for the Customer Service Advisor- Natwest role at TieTalent
Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team.
Why work with us?
* £26,200 annual salary
* Save on commuting costs with only 1 day in the office each week
* Cut down daily expenses - less spent on travel, lunches and workwear
* Ideal for maintaining a work life balance while still being part of a team
* £25 travel subsidy during training to help with travel costs
Details
* Start date: Various through Aug/Sept 2025
* Location: Natwest Belfast City Centre
* Shifts: Full time - 40hrs per week - hours 07:00 to 23:00
* Probity Requirements: Credit, Criminal, Sanctions and Fraud check; must evidence last 2 years of employment history and last 5 years of address history
Now about the Job
You will provide a proactive and reactive service to ensure customers meet all of their financial arrangements in line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay.
Key Responsibilities
* At first point of contact, provide outstanding customer service and help the organisation to achieve its goals
* Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs
* Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience
* Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes
Join us as a Customer Service Advisor
* Deliver excellent service to our customers, keeping their needs and financial goals in mind at all times
* Educate customers in the different ways they can do their banking and support them in choosing the options that work best for them
* Be detail-oriented to compliantly complete processes and procedures, while providing each customer with a seamless experience
What You’ll Do
In this role, you’ll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You’ll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings.
Your duties will include:
* Supporting the bank’s way of working to help as many customers as possible
* Maintaining relationships with colleagues in your department to support customers and maintain awareness of the wider aims of the business
* Resolving complaints and errors quickly and restoring the customer relationship
* Ensuring each customer interaction leaves the customer satisfied that their needs have been met
The Skills You’ll Need
* Experience in a customer service environment and managing relationships with customers
* Excellent organisational and time management skills to meet performance measures and customer needs
* Excellent communication skills, both verbal and written
* Background of working within a regulatory environment
* Good technology skills with the ability to use Microsoft Office
* A customer focused attitude
Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels. If you receive suspicious communications, disregard them and report the incident. Your security is our priority.
Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you; this may not be possible, and we reserve the right to reject your application.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Other
Industries
* Technology, Information and Internet
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