Job Description
1st / 2nd Line Support Technician (Progression to Helpdesk Team Leader) - Fareham - 27-32K
We are looking for a Helpdesk Analyst to provide 1st and 2nd line IT support for hardware, software, and EPoS systems via phone, email, and in-person. You'll troubleshoot issues, install and maintain systems, and ensure minimal downtime for our clients.
Key Responsibilities:
* Provide 1st/2nd line service desk support
* Install, upgrade, and troubleshoot Windows and hardware systems
* Log, manage, and resolve support tickets in line with SLAs
* Troubleshoot LAN/WAN and TCP/IP networking issues
* Escalate complex issues where required
* Participate in an on-call rota (once competent)
Skills & Experience:
* Minimum 1-2 years in IT support preferred.
* Any knowledge of EPoS operations, SQL Server, Windows, networking, and remote access tools would be highly desirable
* Strong customer service and problem-solving skills.
Details:
* Location: Fareham, Hampshire
* Hours: 37.5 per week, Mon-Fri
* Salary: £27,000-£32,000 + BUPA & Pension after probation
* Career progression to Helpdesk Team Leader
Apply now to join a fast-paced, client-focused IT support team!
Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate £1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.