De Vere Cotswold Waterpark Hotel in South Cerney is recruiting for a Reservations Coordinator to join the team on a full-time basis.
As a Reservations Coordinator, you will assist with our guests' booking experience by responding to enquiries and helping secure bookings through exceptional service over the telephone and via email. You will input all reservations into our booking system, ensuring accuracy, and upsell additional items for our guests to enjoy during their stay.
In return, the role offers £11.80 per hour, free meals on duty, complimentary use of leisure facilities, a day off for your birthday, and more!
This role operates Monday to Friday with shifts from 8:30am to 5pm, 9am to 5:30pm, and 10:30am to 7pm. One Saturday per month is also required.
We look for in a Reservations Coordinator:
* Excellent verbal and written communication skills to positively respond to guest enquiries
* An ability to upsell through an intuitive approach, making recommendations to enhance the guest's stay and generate additional revenue
* An eye for detail to ensure accuracy in reservations
* Experience in a similar customer service role
* A warm, friendly, and genuine approach to represent De Vere and make guests feel welcome
Benefits include:
* £11.80 per hour
* Free meals on duty
* Complimentary use of Leisure Club facilities
* An extra paid day off for your birthday and a £20 shopping voucher
* An annual 2-night stay with dinner at a De Vere property
* Exclusive colleague rates and discounts
* 28 days holiday (rising to 33)
* Festive season time off
* Discounts via our Benefits portal
* Career progression opportunities
* Employee Assistance Programme and wellbeing support
* Financial wellbeing platform Wagestream
* Recognition programs and team events
* Company Life Assurance
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