Job Category : Finance – Unqualified
Location : 2 Hillman Street, Hackney Council
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £20.84
PURPOSE OF THE JOB
1. As a supervisor for the Debt Management team you will be responsible for planning and monitoring tasks that enables the successful delivery of the business objectives of your designated team.
2. Responsible for the effective supervision of staff to deliver services that will achieve continuous improvement of the Council.
3. To assist and cover for the Debt Team Manager in providing a corporate debt management and credit control service for sundry debtors; monitoring compliance with standards and bringing to the attention of the Manager any deviations and recommendations. Managing the day-to-day functions of the team and staff.
EXPERIENCE AND WORKING KNOWLEDGE
4. Credit control experience in a large organisation, preferably with experience of managing staff.
5. Knowledge of the key issues facing local government services and the role of debt management.
6. Knowledge of the key issues facing local government services and the role of debt management.
7. Experience of dealing with complex debt issues and advising senior managers.
8. Experience of dealing with customers and resolving queries in a timely and professional manner.
9. Sound knowledge, understanding and practical experience of the legal process involved in recovery of debts.
10. Experience of using Microsoft Office software and using information technology to enhance service provision or improve efficiency.
11. Extensive experience of using computerised debtor systems, CedAr Accounts Receivables being advantageous.
12. Experience of setting up customer direct debits and applying the direct debit rules and regulations.
10.An understanding of performance management techniques and how to use them to improve service delivery.
11.Good understanding of how banking and cash allocation systems function to enable payment queries to be resolved and accounts reconciled.
PO3
12.Extensive experience of credit control in a senior debt recovery role, preferably in a local authority and with experience of managing staff.
13. A member or associate of the Institute of Credit Management or other relevant qualification with a solid credit control background.
14. Experience of managing a team, appraising and motivating staff to achieve organisational goals and objectives
Skills
15. Ability to manage and motivate staff to achieve individual and team targets and contribute towards corporate goals.
16. Able to identify and address staff training needs.
17. Able to plan, prioritise and organise workloads to deliver required outputs within prescribed timescales.
18. Able to deliver a customer-focused and professional service.
19. Ability to reconcile complex accounts and understand complicated issues.
20. Good problem-solving and flexible thinking skills.
21. Able to apply direct debit rules and regulations.
22. Ability to assist in the implementation of new initiatives to support corporate objectives and customer needs.
23. Ability to understand and appreciate the needs of service areas and meet the expectations of a diverse customer base while keeping commercial aspects in mind.