Overview
Bilfinger UK is a leading engineering and maintenance provider, supporting customers across the chemical & petrochemical, nuclear, oil & gas, pharmaceuticals & biopharma, power & energy, utilities, renewables and food & beverage markets. We enhance asset availability and reduce maintenance costs. A service co-ordinator is required for the service department based at Prospect House, Haydock. The role delivers call outs and maintenance for service contract customers, supporting the management and technical management team. The successful candidate will show initiative, manage priorities and own time, with problem solving and decision making skills.
Responsibilities
* A key member of the service delivery team with excellent customer service skills
* Managing customer calls and email requests to plan and manage call outs and maintenance requests
* Use of department standard tools including Ganttic and Autotask for planning resources
* SAP user – including creating purchase orders and inputting time sheets, completing goods receipting, report provision
* Use of standard tools for review and provision of engineers reports to clients
* Quoting using standard tools
* Maintain calibration and tool certification
* Proactively maintain engineers training records
* Support management with Bilfinger UK standard reporting systems such as ACTIVE
Experience And Qualifications
* Proven experience previously within a similar role for a service type delivery business
* National 5 (N5) or equivalent (Grade C or better) in English Language and Mathematics is essential
Skills / Personal Qualities
* Good communication skills, both written and verbal, IT skills, number skills, analytical skills, attention to detail, logical attitude and be a team player
* Willingness and passion to develop skills within industry, hardworking, confident and organised
* Experience in a similar service role preferred
If you wish to speak to a member of the recruitment team, please contact 01224 246246.
Seniority level
Entry level
Employment type
Full-time
Job function
Other
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