Independent living manager

Independent Living Manager

Location: Long Stratton, Norwich, Norfolk

We have an exciting opportunity for an Independent Living Manager to lead and develop Saffrons Independent Living services, ensuring they are safe, compliant, person-centred, and financially sustainable.

Key Responsibilities Include:

• Provide leadership to Independent Living Team, estates, and tenancy management.

• Ensure the delivery of high-quality, person-centred housing support that enables residents to live safely and independently.

• Write, review, and maintain departmental policies, procedures, and guidance covering service delivery, safeguarding, complaints handling, tenancy/leasehold management, service charges, and health & safety.

• Ensure compliance with housing law, health & safety, fire safety, Equality Act, GDPR, adult safeguarding legislation, and (where applicable) CQC frameworks.

• Own the end-to-end complaints process, ensuring timely, fair, and resident-focused resolutions and clear remedies.

• Provide leadership and oversight to ensure the team, work collaboratively with wider Tenant Services, promoting compliance with tenancy agreements, proactively addresses breaches, and supports sustainable and successful tenancies.

• Oversee leasehold services, lease compliance, resident consultations, alterations, and dispute resolution.

• Build strong partnerships with Local Authorities, health providers, care agencies, and other organisations.

For a full list of responsibilities please see the attached Role Profile

Our Ideal Candidate Will Have:

Educations and Qualifications:

• Educated to degree level or qualified by experience (E)

• Management qualification (D)

• CIH Level 3 or higher, or the ability to obtain (D)

Experience:

• Managing multidisciplinary teams and external contracts (E).

• Extensive leadership experience in supported housing, social care, or independent living (E).

• Financial acumen and risk management expertise (E).

• Commissioning services; partnership working across housing/health/VCSE (E).

• Contract management and supplier performance (E).

• Extensive experience of CQC-regulated environments and quality frameworks (E).

• Managing complaints and Ombudsman cases; drafting formal responses ad implementing determinations (E).

• Leasehold/service charge management within social housing context (E).

Skills, Knowledge and Abilities:

• Strong understanding of safeguarding, housing compliance, GDPR, Equality Act (E).

• Complaint managing best practice, two-stage procedures and learning culture (E) Knowledge of leasehold frameworks, Section 20 consultation, and resident rights (D)

• Excellent communication; written responses, committee papers, resident-friendly messages (E).

• IT proficiency (MS Office, housing systems, digital engagement tools) (E).

Personal Attributes:

• Emotional resilience and ability to manage complex situations.

• Inclusive leadership; coaching style, growth mindset.

• Full UK driving licence and the ability to travel independently (E).

Please note this role is subject to a Basic Disclosure and Barring Service check

Closing date: 28th June 2026

Shortlist date: 29th June 2026

Interview date: TBC

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