Position: Breakdown Controller
Location: Halifax
Salary: £29,870
Hours: Monday-Friday 8.30am-5.00pm
Contract: Permanent position
Benefits: Pension: 6% employer, 5% employee; 25 days holiday (plus statutory); Death in service 3x annual salary; Company sick pay scheme
Duties of the Breakdown Controller
* Take inbound calls from customers regarding vehicle faults and breakdown/repair requests within the UK.
* Liaise with internal Mobile Service Engineers, third-party repairers, or schedule for the following day, ensuring the customer is kept updated at all times.
* Handle customer repair and breakdown requests promptly and cost-effectively, including work abroad.
* Manage customer enquiries via calls/emails and log repair notifications.
* Allocate appropriate Field Service Engineer responses to meet customer needs.
* Proactively update customers on job progress.
* Ensure maximum utilization of Field Service Engineering resources based on capacity and location.
* Accurately record all field service vehicle parts sales.
Required Skills
* Experience in a similar breakdown controller role, preferably within the commercial vehicle sector.
* Knowledge of the HGV sector is advantageous.
If interested, please apply to this advert with an updated CV.
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Created on 29/04/2025 by TN United Kingdom
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