Job Title: 1st Line Support Analyst
Location: London
Type: Full-Time
Job Overview:
DVF Recruitment is currently seeking a dedicated and customer-focused 1st Line Support Analyst for a leading firm. As the first point of contact for all IT-related queries, the successful candidate will provide essential support across a wide range of hardware, software, and peripherals. This is a fantastic opportunity for an individual with excellent communication skills and a passion for IT support, looking to work in a dynamic and fast-paced environment.
Key Responsibilities:
* Provide responsive and professional technical support to users on hardware, software, and associated IT peripherals.
* Log, track, and update all support calls, ensuring they are resolved in a timely manner and in line with SLA targets.
* Redirect or escalate complex issues to senior members of the IT team where necessary.
* Maintain excellent communication with users, keeping them informed of the progress and resolution of their queries.
* Manage and monitor IT peripheral stock, ensuring that hardware such as monitors, docking stations, headsets, and keyboards are well-maintained.
* Administer user accounts and ensure systems are secure and compliant with internal policies.
* Complete daily IT checks, resolving any issues where possible or escalating to the IT Manager.
* Ensure all meeting rooms and related IT equipment are functional and operational.
* Support the maintenance of backup files where manual intervention is required.
* Work closely with the IT Manager to continuously review and improve IT processes and procedures.
* Adhere to company IT policies and best practices.
* Undertake IT-related projects or tasks as directed by senior team members.
Additional Responsibilities:
* Continuously develop personal and professional skills to meet the evolving demands of the role.
* Participate in health and safety duties as necessary.
* Flexibility to work outside of normal office hours to provide IT support during critical times.
About the Role:
This role offers an exciting opportunity for individuals looking to grow within a reputable firm. The ideal candidate will be highly motivated, adaptable, and eager to provide exceptional IT support. If you're looking to take the next step in your IT career and work in a collaborative environment, this is the role for you.
How to Apply:
If you are interested in this opportunity and meet the qualifications, please apply with your updated CV or contact jack@dvfrecruitment.com