Technical Team Manager
£48000 GBP
5% Bonus, 10% Pension, Healthcare & Life Assurance + Flexible Benefits
Hybrid WORKING
Location: United Kingdom (Greater London) Type: Permanent
Role : Technical Team Manager
Salary: Up to £48,000 + Bonus + Excellent Benefits
Location : Bracknell
Security Clearance Required : SC (or eligible to obtain)
Are you a people-first leader with a solid understanding of IT infrastructure and a passion for team development? We're looking for a Technical Team Manager to lead a high-performing support team of 11 engineers (1st to 3rd line, network, and infrastructure specialists) in a dynamic and rewarding environment.
What You'll Be Doing
* Lead and manage a diverse technical support team, focusing on performance, workflow, and development.
* Act as the key point of contact for escalations, customer interactions, and leadership reporting.
* Oversee service desk operations, ensuring SLAs and KPIs are met.
* Collaborate with software delivery teams on deployments and support.
* Drive continuous improvement through process documentation, automation, and reporting.
* Participate in change and release management, including CAB involvement.
What You'll Bring
* Proven experience in managing technical teams (5+ people), including performance and absence management.
* Strong knowledge (not hands-on) of IT infrastructure: Windows Server, Exchange, Active Directory, VMware, and Microsoft Service Centre tools.
* Understanding of networking technologies - Cisco and/or Juniper.
* Experience generating and presenting performance reports to senior stakeholders.
* Familiarity with ITIL processes (certification is a plus - training provided).
* Bonus points for Linux knowledge, recruitment experience, and working with software support teams.
What's On Offer
* Salary up to £48,000
* Bonus up to 5%
* 26 days holiday (plus option to buy 3 more)
* Pension up to 10% company contribution
* Healthcare, life assurance, and flexible benefits
* No on-call - 37-hour week, Mon-Fri (coverage between 8am-6pm)
Why Apply?
This is a fantastic opportunity for a senior engineer or team lead ready to step into a full management role, or an experienced manager looking to join a supportive, forward-thinking organisation. You'll have the chance to grow your leadership skills, influence technical operations, and make a real impact.
Reference : AMC/JWH/TTMB1
Reference: AMC/JWH/TTMB1
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