Job Summary
Looking for more than just another job? Join a fast‑paced, dynamic, and ever‑evolving service where every day brings a new challenge and a chance to make a real difference.
Ask Yourself
* Can you support someone experiencing a mental health crisis?
* Could you reassure a parent whose child has had a minor head injury?
* Are you able to assist someone with a sore throat or toothache?
* Could you respond calmly and effectively to someone having a stroke or heart attack?
About the Role
At NHS 111 you’ll handle a wide variety of calls – no two days are ever the same. This role requires emotional resilience and the ability to manage the pressures that come with supporting people in often stressful or distressing situations. Please think carefully about the demands of this role before applying.
Important Information
* This is an office‑based position at our Milton Keynes location – remote or home working is not available.
* This role is not eligible for visa sponsorship.
* Fixed part‑time rotas are available based on current service needs.
* We’re currently welcoming new team members for our upcoming training courses in December and January.
Recruitment Process
* Application – online form, answering questions that explain how you meet the essential and desirable criteria.
* Assessment – an online session gauging listening, understanding, critical thinking and problem‑solving skills.
* Interview – an online interview with a 111 Health Advisor Call Handler.
Qualifications and Training – Essential
Good all‑round education (2 GCSEs at equivalent of grade 4 or above including English), or equivalent demonstrable experience in a similar role.
Qualifications and Training – Desirable
* NHS Pathways Trained.
* NVQ 2/3 Customer Services or equivalent demonstrable experience.
Knowledge and Experience
* Experience in a customer/patient services environment, dealing with the members of the general public.
* Experience of using a computerised system.
* Experience of using a telephone as a regular means of communication in a work environment.
Desirable Experience
* Experience in a call centre environment.
* Geographical knowledge of the operational area.
* Experience of working rotating shifts.
* Previous experience of working in the voluntary or health sector.
* Previous experience of patient care.
* Knowledge of first aid and/or anatomy.
Salary and Working Pattern
Band 3 – £24,937 to £26,598 a year (pro rata, per annum). Permanent contract, part‑time working pattern.
Benefits
* Full training and a range of courses.
* Holiday entitlement of 27 days, rising to 29 days after 5 years’ service and 33 days after 10 years’ service, plus an additional 8 days bank holiday (pro rata for part time).
* Automatic enrolment into the NHS Pension Scheme.
* Access to continual professional development within SCAS and the wider NHS.
* Occupational Health support and direct access to the Employee Assistance Programme and Health and Wellbeing Team.
* NHS Discounts in over 200+ stores.
* Staff networking groups.
* Free car parking.
Location
Milton Keynes, Buckinghamshire, MK5 8HJ
Employer Details
South Central Ambulance Service NHS Foundation Trust – https://scasjobs.co.uk/
#J-18808-Ljbffr