Business Systems Analyst Location: East Bound A, 55 Expressway, Rhyl, Denbighshire, LL18 5XE Start Date: ASAP Contract Duration: 2 Months Working Hours: Mon – Fri, 09:00 – 17:00, 37 Hours per week Pay rate: £ 18.85 per hour Job Ref: OR12274 Responsibilities Gain an in-depth understanding of the functions, ICT systems, administration, processes, and operation of the Council's Fleet Services branch. Conduct a comprehensive review of all processes, procedures, functions, and systems within Fleet Services. Produce as-is business process maps, identify inefficiencies, and propose options for improvement within systems and processes. Collaborate with the Head of Service and Principal Service Manager to produce a comprehensive corporate report for the Senior Leadership on lessons learned. Analyze, document, and report on the business processes and system interconnectivities of the Council's Fleet Services operation through detailed operational and system reviews. Conduct end-to-end process mapping and review both internal and external business activities and systems. Review the information management solution (Fleet Focus), its reporting functions, and any associated links and interfaces. Suggest optimizations of systems and processes and map out potential to-be processes. Recommend changes to systems and/or internal processes to improve software application efficiency, increase commercial revenue, and reduce costs. Work with stakeholders to analyze requirements for Management Information Reports and recommend process and data output developments using appropriate reporting tools. Assist with the integration of the new Fleet Focus solution and ensure consistent and error-free interfaces with stakeholders and external systems. Support internal ICT colleagues with quality assurance of software upgrades through systems operational testing. Liaise with software suppliers to log problems and ensure their satisfactory resolution, providing up-to-date user documentation and informal customer training as needed. Provide customer support and lead in investigating and analyzing the root causes of complex system incidents. Assist with User Acceptance Testing processes. Undertake other duties commensurate with the post. Person Specification At least 2 years of relevant experience in a business analyst role, ideally in a complex operations environment. Possession of a CCBA, CBAP, or similar qualification is desirable. Degree educated in a business-related subject. Excellent research and analytical skills. Knowledge of operational policies within Fleet Services or similar industry. Understanding of company workflows, structures, supply chains, trading, and processing functions. Experience with statistical models. Proficient in databases and programs such as Excel or Google spreadsheets. Strong communication skills to detail complex information in an easy-to-understand format. Ability to convert complex data and trends into visual graphs for presentation. Capable of sourcing raw data through interviews with employees, customers, and clients. In-depth knowledge of data modeling techniques. Working knowledge of relevant business management principles. Excellent attention to detail. Ability to simplify complex concepts into simple language. Proficient in verbal and written communication skills. Working knowledge of word processing tools and other relevant software packages. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed