IT Support Contractor – 2 month rolling contract - £150 / Day Rate
Location: York
Start Date: ASAP
Contract Length: 2 months rolling
Rate: £150 per day (Inside IR35)
We're looking for a reliable and customer-focused 1st/2nd Line IT Support Contractor to support a hospice environment in York. This role is ideal for someone with strong Microsoft desktop support experience who is comfortable working in a sensitive and compassionate setting.
Key Responsibilities:
Provide L1 desktop support services to end users
Deliver hands-on troubleshooting and issue resolution
Support users with day-to-day IT queries and incidents
Manage Microsoft 365 tenant administration, including user and group management
Assist with SharePoint permissions and access management
Ensure high levels of customer service and professionalism at all times
Candidate Profile:
Experience in 1st/2nd line IT support (Microsoft-focused)
Comfortable working in a hospice environment – must be well presented and empathetic
Strong customer service skills and patient communication style
Confident with desktop troubleshooting and user account management
Able to work independently and represent the consultancy professionally
Interview Process:
1-stage interview with Hiring Manager
Followed by a conversation with the end customer