Overview
Join to apply for the Customer Support Coordinator role at Omnivision Technology Solutions
Location: Gillingham, United Kingdom
Package
£26-28,000 | Monday – Friday 8:30-5:00 | generous leave allowance | company pension scheme | company parking | Medicash health plan | Employee discount scheme
Main Responsibilities
* Coordinating planned maintenance and remedial works with clients and engineers.
* Providing cover for Account Handlers, maintaining strong client relationships in their absence.
* Preparing risk assessments and method statements for planned maintenance.
* Responding to emergency call-outs within agreed KPIs.
* Handling client enquiries promptly and professionally.
* Managing administrative tasks such as data entry, job bookings, and communication via email and phone.
* Processing paperwork including worksheets and purchase orders in line with ISO procedures.
* Supporting the wider service team and stepping in where needed to ensure seamless service delivery.
* Ensuring all works are delivered within KPI deadlines and are financially and commercially sound.
Knowledge And Experience
* A background in customer service, ideally within a technical or service-based industry.
* Proficiency in Microsoft Office applications.
* A good understanding of financial processes such as budgeting and job costing.
* A willingness to learn industry-specific compliance and regulations.
* High levels of integrity, empathy, and resilience.
* Excellent written, verbal, and numerical skills with a confident telephone manner.
Employment Type
* Full-time
Job Function
* Customer Service
Industries
* Administrative and Support Services
For applicants, this role focuses on delivering exceptional customer service and operational support within a leading independent fire and security specialist company.
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