Customer Success Advisor Gateshead Salary £25,000 If you love the idea of working for a business that genuinely makes a hugely positive difference to children's lives, this role may just be the one you have been searching for! Our client has been on an incredible journey in the past ten years. Providing the most amazing software solutions to schools throughout the UK, they have made a positive difference to tens of thousands of children, by supporting schools in their efforts to help pupils achieve excellent grades. Genuine passion, that stems from their incredible Managing Director and leadership team, is what drives this business, and their growth and success has been remarkable. They are working with more and more schools and as such they need to expand the customer support team that assists teachers to help them get the very best results. What’s on offer? A salary of £25,000 20 days holiday, which increases with time served (plus public holidays) A lovely working environment, with a great team and a wonderful culture Ongoing learning and development to help you be the best you can Opportunities for progression as the business grows What’s the day in the life? Working as part of our client’s highly regarded customer support team, your role is to ensure schools gain maximum value by providing proactive support, impactful training, and insight-driven guidance. You will help teachers and school leaders embed our clients products effectively, ensuring students experience the full range of learning opportunities their software offers. Bringing strong communication skills, you will share real-world examples and anecdotal evidence that demonstrates the difference our client's programmes make to school learners. What are we are looking for in you? Our most important requirement is that you are the sort of person who rolls up their sleeves and gets stuck in with a smile. You must be a naturally focused and charismatic person who positively engages clients, partners and colleagues. You need to work proactively and consultatively with customers to build long term relationships. You will need to have: Excellent communication and customer service skills Great IT skills and knowledge of necessary software applications including Microsoft Word, Excel, PowerPoint and other statistical analysis software A creative mind and an willingness to learn The ability to prioritise the tasks that deliver your objectives Great teamworking qualities The confidence to deliver support and training (with support) Experience working in the education or a relevant business sector would be advantageous Want to know more? If you this role is of interest and you feel that you have the necessary experience, or transferable skills, then please apply via this advert, or for further information please call us on 01325 313184 Not for you? Refer a friend who you think would be interested in this position and we will pay you a referral fee as a thank you, if they are successful.