Contract Length - 3 months initially (could be extended)
Overview
We’re looking for an experienced IT Support Engineer to join a fast-paced IT support function within a large enterprise environment in London.
This is a hands‑on technical role supporting end users and resolving escalated incidents across a modern Microsoft-based environment. You’ll be responsible for ensuring smooth day‑to‑day IT operations, maintaining service quality, and delivering timely resolution to technical issues.
Key Responsibilities
* Provide 2nd line technical support across hardware, software, and end‑user issues
* Troubleshoot and resolve Windows 10/11 operating system issues
* Support Microsoft 365 (O365) applications including Outlook, Teams, OneDrive, SharePoint
* Manage user and group administration via Active Directory and Azure Active Directory (Entra ID)
* Provide support across Microsoft Azure services where applicable (identity, access, user/admin issues)
* Manage and support devices using Microsoft Intune (device management, policies, compliance, troubleshooting)
* Handle escalated incidents and ensure resolution within agreed SLA timeframes
* Support onboarding and offboarding of users, including account setup and access provisioning
* Diagnose and resolve issues with laptops, desktops, and peripherals
* Work closely with 1st line support to resolve escalated incidents
* Maintain accurate ticket documentation and technical records
* Contribute to continuous service improvement initiatives
Required Experience
* Proven experience in a 2nd line IT support role
* Strong knowledge of Windows 10/11
* Strong working knowledge of Active Directory and Azure Active Directory (Entra ID)
* Hands‑on experience with Microsoft Intune (endpoint management, device compliance, policies)
* Good understanding of Microsoft Azure fundamentals
* Experience troubleshooting hardware, software, and endpoint issues
* Experience working in an SLA-driven, ticket-based environment
* Basic understanding of networking (DNS, DHCP, connectivity issues)
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