We are Centrica! We’re so much more than an energy company. We’re a family of brands revolutionising a cleaner, greener future. Working here is #MoreThanACareer - we’re powered by purpose. Together we can make an impact that will truly change tomorrow. Whether you’re developing cutting-edge green tech, helping customers on the front line or simplifying operations behind the scenes.Your work here isn’t just a job – it’s a mission. We all play a vital role in energising a greener, fairer future.As a Business Customer Relations Agent, you will be the first point of contact for our business customers, taking full ownership of enquiries and complaints from initial contact through to resolution. You will handle inbound calls and digital chats, resolving complex account, billing, and technical issues while minimising disruption to customers' day‑to‑day operations. Using strong problem‑solving and communication skills, you'll ensure complaints are resolved efficiently, professionally, and to a high standard. By delivering a consistently high‑quality service, you will build trusted customer relationships and drive positive outcomes for both our customers and the business. Salary - £30,044 + quarterly bonus of up to 16% of salaryContract - PermanentLocation - British Gas, Penman Way, Grove Park, Leicester, LE19 1SZWorking Style - Up to 8 weeks office‑based training (4 weeks formal training followed by 4 weeks supported consolidation), with hybrid working opportunities post‑training (typically 2 days per month in the office)Operating Hours - Monday to Friday (8am - 6pm) What You'll DoManage a blended workstream of inbound calls and digital chats from business customers, delivering a professional and efficient serviceResolve complex customer issues at first point of contact wherever possible, taking full ownership through to resolutionCommunicate clearly, confidently, and empathetically across both verbal and written interactionsProactively identify opportunities for business growth and promote identified lead opportunities where appropriateConsistently meet performance targets, including customer, growth, and contact centre productivity and efficiency objectives, while ensuring customers do not need to contact us againPromote Online Account Management, Direct Debit, and relevant products and services to support customer self‑service and retentionMaintain accurate customer records, ensuring accounts are regularly health‑checked and updatedAdhere to quality standards, regulatory requirements, and data protection policies at all times What You'll BringA genuine passion for delivering great customer outcomesExcellent written and verbal communication skillsAbility to overcome customer objections and professionally handle challenging situationsA proactive, solution‑focused mindset, identifying root causes and resolving customers' issuesWillingness to learn, adapt, and share best practiceStrong problem‑solving skills with great attention to detailA collaborative, one‑team mindset Experience & KnowledgePrevious customer service experience, ideally within a contact centre environmentKnowledge of the energy industry is desirableConfidence and resilience when managing challenging customer conversations