IT Support Specialist
📍 Newry, Northern Ireland (office-based)
🌍 Supporting a UK satellite office with planned expansion into the USA
🕒 Full-time, Permanent - Monday to Friday
💰 £35,000-£40,000 per annum
About the Company
A well-established and growing international organisation operating within the environmental and sustainability sector is seeking an experienced IT Support Specialist to join its internal IT function. The business supports multi-site operations and is continuing to scale globally, with IT playing a key role in enabling growth, security, and operational efficiency.
The Role
This is a hands-on 1st and 2nd line IT Support position, supporting end users, systems, and infrastructure across multiple locations. You will work closely with external IT partners and internal stakeholders, providing day-to-day support while contributing to ongoing projects, compliance initiatives, and continuous improvement.
Key Responsibilities
Technical Support
* Deliver first- and second-line IT support to users across the organisation.
* Install, configure, and troubleshoot hardware, software, and peripherals.
* Monitor system performance and complete routine maintenance tasks.
* Manage onboarding and offboarding, including secure device setup and data handover.
Network & Systems
* Maintain LAN/WAN connectivity, firewalls, VPNs, and internet services.
* Administer Microsoft 365, including Intune, Entra ID, and BitLocker.
* Oversee backups, patching, updates, and cybersecurity controls.
* Support secure and resilient IT operations across all sites.
IT Operations & Governance
* Maintain accurate ticketing records, documentation, and audit evidence.
* Manage IT asset registers and software licensing.
* Ensure compliance with internal IT policies, GDPR, and security standards.
* Act as the internal point of contact with MSPs and third-party vendors.
Projects & Continuous Improvement
* Support IT-related projects, including business systems and platforms.
* Assist with ISO27001 and Cyber Essentials audits and staff awareness activities.
* Create simple user guides and deliver basic IT training.
* Proactively identify improvements to systems, processes, and security posture.
Key Requirements
* Degree or diploma in IT, Computer Science, or related discipline (or equivalent experience).
* 3-5 years' experience in a similar IT support or infrastructure-focused role.
* Strong knowledge of Windows OS, Microsoft 365, and IT security fundamentals.
* Experience supporting networks, endpoints, and remote users.
* Excellent communication skills and a proactive, solutions-focused mindset.
* Comfortable working independently in a multi-site environment.
* Exposure to ISO27001 and Cyber Essentials is desirable.
* IT certifications are advantageous.
* Clean driving licence and passport preferred; occasional travel required.
Benefits
* Private Health Insurance (employee, partner, and children up to age 25) after qualifying period.
* Death in Service Life Insurance.
* 30 days' annual leave.
* Ongoing training and career development.
* Stable, supportive environment within a growing international organisation.
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