About the apprenticeship
Duties
Assisting customers with their travel bookings, ensuring all their requirements and preferences are met.
Handling inbound queries and providing information about our travel services.
Using our travel booking platform to organize and manage travel arrangements efficiently.
Coordinating with various stakeholders to ensure smooth travel experiences for our clients.
Keeping accurate and up-to-date records of all travel bookings and related information.
Assisting with related general administration work for the travel and operations team.
Additional information
Home based with occasional travel to HQ.
Requirements
Qualifications
English and Maths (grade A-C)Strong customer service skills and the ability to communicate effectively with travellers.
Excellent attention to detail, ensuring all travel arrangements are accurate and error-free.
A proactive and self-motivated attitude, taking ownership of tasks and delivering results.
Good organizational and time-management skills to handle multiple travel bookings efficiently.
Familiarity with travel booking systems and related tools is a plus, but not mandatory.
Skills
Strong customer service skills and the ability to communicate effectively with travellers.
Excellent attention to detail, ensuring all travel arrangements are accurate and error-free.
A proactive and self-motivated attitude, taking ownership of tasks and delivering results.
Good organizational and time-management skills to handle multiple travel bookings efficiently.
Familiarity with travel booking systems and related tools is a plus, but not mandatory.
Welsh language
Welsh spoken skills: No
Welsh written skills: No
If you are interested in doing an apprenticeship through the medium of Welsh or bilingually, please contact the training provider to find out if it is available.
Training provided
Training provider
Gower College Swansea
Qualification
Contact Centre Operations
Disability confident
Is this employer disability confident: Yes
What is disability confident?
Disability confident employers are committed to offering equal opportunities for people with disabilities and health conditions.
Employer details
Ortharize
Princess House
Princess Way
Swansea
SA1 3LW