Overview
Job Summary
Working at a GP practice offers the opportunity to make a meaningful difference in people’s lives by supporting patients’ health and wellbeing in the community. It is a collaborative and rewarding environment where you work closely with doctors, nurses, and administrative staff to deliver high-quality primary care. The role provides variety, job stability, and the chance to build strong relationships with patients and colleagues. You also gain valuable experience in healthcare, communication, and problem-solving, with opportunities for professional growth and training.
A role in a GP practice typically involves providing administrative and/or clinical support to ensure the smooth running of patient services. Responsibilities may include managing patient appointments, maintaining accurate medical records, assisting with patient enquiries, supporting clinicians during consultations, and ensuring confidentiality and efficiency in all aspects of care delivery. The focus is on delivering excellent patient service and contributing to an organised, caring, and professional practice environment.
Main duties
* Welcome patients and visitors in a polite, professional, and compassionate manner.
* Handle patient enquiries both in person and over the telephone.
* Provide information about practice services, policies, and procedures.
* Schedule, cancel, and amend patient appointments using the clinical system.
* Ensure appointments are booked appropriately according to patient needs and GP availability.
* Maintain and update patient records accurately on the practice system.
* Process repeat prescription requests and pass them to clinicians for review.
* Handle incoming and outgoing correspondence, including emails, letters, and internal messages.
* File and scan medical documents as required.
* Handle all patient information with strict confidentiality in line with GDPR and practice policies.
* Work collaboratively with doctors, nurses, and other staff to support daily operations.
* Escalate urgent issues or safeguarding concerns to the appropriate clinician or manager.
* Provide high-quality service by listening to patients and addressing concerns appropriately.
* Manage challenging situations calmly and professionally.
* Open and close the reception area following practice procedures.
* Ensure waiting areas are tidy, safe, and welcoming.
* Participate in team meetings and training sessions as required.
About Us
Nightingale House Surgery is a well-established GP practice providing high-quality primary healthcare services to the local community. Our current patient list size is approximately 6,000. The practice offers services including chronic disease management, minor surgery, immunisations, women’s health, and health screening. We work closely with local hospitals, pharmacies, and community services to ensure continuity of care for our patients.
The Team
* General Practitioners (Three GPs): Providing clinical leadership, diagnosis, and treatment for a wide range of health conditions.
* Practice Nurses (Two) and Health Care Assistants (Two): Supporting chronic disease management, vaccinations, health checks, and patient education.
* Practice Manager: Overseeing daily operations, staff management, and the quality of services.
* Reception and Administrative Team (Twelve Staff Members): Acting as the first point of contact for patients, managing appointments, prescriptions, and patient records.
* Clinical Pharmacists (Two) and Physician Associate (One): Supporting prescribing, medication reviews, and patient follow-ups.
Details
Date posted: 28 October 2025
Pay scheme: Other
Salary: Depending on experience
Contract: Permanent
Working pattern: Part-time
Reference number: A2000-25-0001
Job location: 1-3 Nightingale Road, Enfield, N9 8AJ
Job Description
Job responsibilities
Main Duties of a GP Receptionist
* Patient Reception and Enquiries
* Welcome patients and visitors in a polite, professional, and compassionate manner.
* Handle patient enquiries both in person and over the telephone.
* Provide information about practice services, policies, and procedures.
* Appointment Management
* Schedule, cancel, and amend patient appointments using the clinical system.
* Ensure appointments are booked appropriately according to patient needs and GP availability.
* Communicate any delays or changes to patients in a courteous and timely way.
* Administrative Support
* Maintain and update patient records accurately on the practice system.
* Process repeat prescription requests and pass them to clinicians for review.
* Handle incoming and outgoing correspondence, including emails, letters, and internal messages.
* File and scan medical documents as required.
* Patient Confidentiality and Data Protection
o Handle all patient information with strict confidentiality in line with GDPR and practice policies.
o Ensure secure storage of medical and administrative records.
* Team and Clinical Support
o Work collaboratively with doctors, nurses, and other staff to support daily operations.
o Assist clinicians with administrative tasks when needed (e.g., printing, document retrieval).
o Escalate urgent issues or safeguarding concerns to the appropriate clinician or manager.
* Customer Service and Communication
o Provide high-quality service by listening to patients and addressing concerns appropriately.
o Manage challenging situations calmly and professionally.
o Promote a positive image of the practice at all times.
* General Office Duties
o Open and close the reception area following practice procedures.
o Ensure waiting areas are tidy, safe, and welcoming.
o Participate in team meetings and training sessions as required.
Person Specification
Qualifications
Essential
* GCSEs or equivalent in English and Maths
* NVQ Level 2 or 3 in Business Administration
* Computer literacy – Proficient in Microsoft Office, email, and scheduling software
* Experience in medical administration (optional but advantageous)
Compliance
Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a DBS disclosure.
UK Registration: Applicants must have current UK professional registration. For further information please see NHS Careers website.
Employer details
Employer: Nightingale House Surgery
Address: 1-3 Nightingale Road, Enfield, N9 8AJ
Employer's website: https://www.nightingalehousesurgery.nhs.uk (Opens in a new tab)
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