Who we are Vaultex are the UK’s leading cash processing company, with sites nationwide. When you join us, you are supporting businesses to run securely and more efficiently, and ensuring continued access to cash for the millions of people that depend on it. To find out more you can visit our website. Hours: Monday to Friday 08:00am to 16:00pm. 35 hours per week. Salary: £32,697 per annum Grade: CM30 Location: 1 Barrow Road, Barton Hill, Bristol, BS5 0DW Job purpose To lead and coordinate the delivery of accounts and admin services on site, ensuring effective team performance, accurate financial processing and high standards of customer service. The role provides day to day leadership of the team and supporting the site manager in maintaining operations. Main responsibilities Supports the site manage in the coordination of site administrative and financial activities. Manage and lead a team of 6 customer service and admin staff Ensure Customer Service, Accounts and Administration as well as NCS processes are completed accurately and within required timescales Oversee financial admin activities, including invoicing, reconciliations, reporting and query resolution Support wider site operations where required Maintain accurate records and ensure compliance with financial controls Act as first point of escalation for team queries, customer issues, and admin concerns Ensure high standards of customer service Identify, investigate and resolve issues relating to accounts, admin and customer service processes Ensure adherence to company, shareholder bank, Bank of England and Royal Mint policies Support health and safety standards Demonstrate an understanding of processes and procedures using effective investigation skills. Conduct quality performance management of employees within area of responsibility to ensure a high standard of engagement, performance and compliance to procedures. Support site Audits and Stocktake Knowledge, skills and experience required Demonstrated operational experience as a supervisor or team leader within a note / coin site or similar production orientated environment. Confident and approachable with excellent communication and interpersonal skills Time management skills, organisational skills Operational knowledge and experience Interest / experience in accounts, finance admin or office admin. Good customer service skills Good computer literacy and numerical skills Ability to manage multiple priorities and meet deadlines Strong attention to detail and accuracy Problem solving ability and proactive approach What we offer you We are a Living Wage employer with Investors in People Platinum status, and as such have a great range of benefits: A generous company pension – auto-enrolled 4% employee 10% employer. Competitive holiday allowance with an option to purchase additional holidays (varies by grade). Group life assurance 4 x salary. Group income protection. VaulteXtra discounts on retailers, cycle to work, childcare vouchers, gym membership, cash back on purchase, eye tests and many more. Employee Assistance Programme – a free service should our employees require professional and impartial advice for legal advice and counselling. Robust Learning and Development team and opportunities for career progression. Performance based yearly bonus (grade dependant). One day paid volunteering opportunity each year. Mentorship programmes. Access to Peppy - a digital health platform providing support for healthcare in menopause, fertility, men's and women's health. Access to Aviva Digicare for annual health checks, nutritional consultations, mental health support, bereavement support and more. Access to Zurich's Virtual GP service. Charles Cameron - free access to independent mortgage advice. Our culture Vaultex acknowledges every person’s right to feel valued, respected, and fairly rewarded for what they do. We foster a collaborative environment where everyone is encouraged to share their views and shape Vaultex’s future. We are proud to demonstrate our commitment to transparency and progress as a Work180 endorsed employer. Find out more about our company culture by watching this Video. We are committed to building a diverse, inclusive and authentic workplace where everyone is supported to be their best. If you're excited about any of our roles but you feel like you don't tick every single box - we still encourage you to apply. You may be the right fit for this role or other roles in our wider team! Continue the conversation Vaultex UK Ltd is an equal opportunities employer and welcomes applications from all members of the community. We strongly encourage applications from those with disabilities, are culturally & linguistically diverse, are veterans and identify as LGBTQIA. We value your lived experience and knowledge. If you require any reasonable adjustments throughout the recruitment process, please let us know. Upon submitting your application via the Workday link, you will receive an email notifying you of the outcome of your application when this has been reviewed. For successful candidates, the next stage will be a phone interview with the Vaultex recruitment team. If you would like to check the status of your application, please contact a member of the recruitment team. Due to the secure nature of our business, all successful candidates will need to provide a five-year traceable work history (satisfactory employment references or evidence to explain employment gaps) and complete a criminal record and credit background check. We look forward to hearing from you!