Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Service Coordinator
Location
MB Air Systems, Aberdeen AB21 7HG
About Us
MB Air Systems is an Ingersoll Rand company specialising in compressed air, nitrogen systems, winch and hoist, power tools and product finishing systems for a wide range of industries and applications. We are committed to growth and development, both with people and business in mind, with ambitions to expand and we require your help to achieve this.
Job Summary
The post holder will be part of the Service team within the depot. They will play a key role in the organisation and completion of work scopes to ensure agreed financial budgets are met. They are ultimately responsible for the scheduling of engineers jobs, seeing jobs from the quotation stage through to completion and supporting other colleagues within the depot to ensure targets are completed on time.
Responsibilities
1. Revenue- The post holder is responsible for ensuring their team is working effectively to deliver and where possible exceeding the budgeted service target for the depot.
2. Business relations- The post holder is responsible for building relationships with clients to ensure the company’s reputation is upheld with high quality service provided. The responsibility is shared by the Service team to ensure customers’ needs are met and secure reoccurring business.
3. Focal point- Main customer and supplier contact for any requests, breakdowns, orders etc. Also the focal point within the depot for colleagues in other departments.
4. Co-ordination- Creation of jobs from the quotation stage through to completion. Liaising with the sales and logistical teams to ensure that jobs/projects run efficiently and effectively. Quoting and placing orders for jobs, recommendations, supply only of spares etc.
5. Reporting- The post holder will be responsible for compiling and presenting a weekly service forecast for both invoice revenue and bookings. They are also responsible for arranging and communicating updates through weekly progress meetings directly to the Service Manager.
6. General Admin tasks - Purchase and supplier invoicing along with dealing with any queries etc. Also, receipting in and despatching of goods.
Travel & Work Arrangements/Requirements
Fully site based
Key Competencies
7. Excellent communication skills
8. A customer focussed personality
9. Diligent and detail orientated
10. Proficient IT skills
11. Ability to articulate embodiment of company values
What we Offer
12. 25 days Holiday + 8 Bank Holidays
13. Holiday Purchase Scheme – additional 5 days annual leave
14. 5% Employee and 7% Employer Pension Contribution
15. Westfield Health Cashback Plan
16. Death in Service Benefit of 4x salary
17. Cycle Scheme (After probation period)
18. Electric Car Scheme (After probation period)
19. Employee Ownership Program - 10% of salary in equity shares, after 1 year of employment
20. Costco Gold Company member, with access for employees to join
21. Employee Assistance Program
22. Enhanced Maternity and Paternity Policies
23. LinkedIn Learning – full free access
24. O2 Reach
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