Job Title: Part Time Lettings Administrator
Company/Agency: Porters Estate Agents
Location: Bridgend, South Wales
Contract Type: Zero-Hours Contract (no guaranteed hours; work offered as needed)
About Us
Porters are a local lettings agency dedicated to delivering a transparent and professional service in Wales. Fully licensed through Rent Smart Wales, we uphold the highest standards in property management and compliance and look forward to welcoming another member to the team.
About the Role
As a Lettings Administrator, you'll assist with the day-to-day administration of our property portfolio, helping to ensure a smooth process and excellent customer service experience for landlords and tenants. This role will initially be offered on a zero-hour contract basis for the initial probationary period of three months, with potential to move to a fixed-hours contract upon successful completion, to assess suitability and flexibility.
As a part‑time Letting Agent (16 hours/week), you'll play a vital role in supporting the wider team and our landlords and tenants. Your duties will include but not be limited to the following:
* Advertise properties across portals (Rightmove, Zoopla, etc.) and manage viewing enquiries
* Organise and conduct viewings, showcasing their features and benefits.
* Conduct management visits, inventories, and ensure legal compliance
* Communicate with landlords, tenants, utility providers and contractors
* Assist with day to day office administration, keeping internal systems and records updated
* Coordinate move‑ins/outs and property checks, including key handling
* Address and monitor maintenance issues and liaise with contractors or landlords
* Providing general administrative support to the team
Why Join Us?
* Flexible hours suited to part‑time commitment (e.g. school hours, second job, university schedules)
* Supportive and friendly team environment
* Opportunities for training and career development
* Pension scheme
* Hands-on experience in property management and lettings in Wales
What We're Looking For
* A full UK driving licence and access to your own vehicle is essential for this role
* Excellent communication both verbal and written and customer service skills
* IT proficient (Pages, CRM software experience beneficial but training will be provided)
* Strong organisation, time management, and attention to detail
* A self motivated approach to problem-solving with the ability to work independently as well as part of a team
* Experience in lettings, property admin or customer service preferred but not essential, training can be provided for the right candidate
* A proactive attitude, flexibility to work occasional evenings or weekends where necessary
Training support and assistance with your Rent Smart Wales application provided.
Working Hours
This is a part-time position for 16 hours per week initially under a zero hour contract, ideally spread over 2–3 days. There is no guarantee of a regular or predictable schedule during this time and there is also no obligation to accept every shift and you are free to work in other employment without penalty. We can offer some flexibility around working days and times to suit the right candidate, some evenings and weekends may be required to accommodate convenience of appointments for viewings and property visits.
To Apply
Please send your CV and a brief cover letter outlining your suitability and why you're interested in lettings and this part‑time role to -
Please also include:
* Your availability within a 16‑hour weekly schedule (including evenings and weekends)
* Any relevant experience or transferable skills
* Right to work in the UK- Do you need a work permit to work in the UK? Yes / No
* References - Please give the names and contact details of 2 people who we can ask to give you a reference. We may ask them before an employment offer is made. We will not ask your current employer until we get your permission.
We aim to respond promptly with further details and arrange interviews based on mutual availability.
Job Types: Part-time, Zero hours contract
Pay: Up to £12.21 per hour
Expected hours: No more than 16 per week
Work Location: In person