ABM UK Tewkesbury, England, United Kingdom
Guest Services Host
ABM UK Tewkesbury, England, United Kingdom
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PAY RATE: £12.60 per hour
SHIFT PATTERN: as required, 20 hours per week
If you require any additional support or adjustments during the recruitment process, please contact our Recruitment Department at recruitment@abm.com. We're here to help!
Role Overview and Purpose
We are seeking a professional, trustworthy Guest Services Host who enjoys working in a fast-paced environment, ensuring guests and visitors receive a warm welcome and a positive first impression of the center.
Key Responsibilities
1. Respond to written and verbal customer inquiries.
2. Direct customers to stores within the center.
3. Transfer calls to management as needed.
4. Sell gift cards and reconcile cash daily.
5. Conduct health and safety checks.
6. Operate mobility scooter and wheelchair hire services.
7. Manage Drop It services.
8. Report and log maintenance issues.
9. Maintain stock of leaflets and signage.
10. Greet guests warmly, escort them if possible.
11. Upsell gift cards to visitors.
12. Provide local area information and directions.
13. Answer calls and provide appropriate info.
14. Manage cash float responsibly.
15. Build relationships with guests and colleagues, anticipating needs.
16. Ensure guest and staff safety, familiar with emergency procedures.
17. Maintain personal hygiene and grooming standards.
18. Promote inter-departmental cooperation for guest satisfaction.
19. Meet KPIs and adhere to GDPR protocols.
Required Skills and Experience
1. Ability to work calmly under pressure in a team environment.
2. Excellent communication skills.
3. Effective workload prioritization and relationship building.
4. Strong attention to detail and customer focus.
5. Proactive attitude and initiative.
6. Ability to follow processes and instructions.
7. Adaptability to busy environments.
8. Reliability and flexibility.
9. Excellent English communication skills.
Benefits
* 24/7 GP access for employees and immediate family.
* Mental health support and counseling.
* Get Fit Programme.
* Financial and legal support services.
* Cycle to work scheme.
* Perks at Work app with discounts, resources, and support.
About Us
ABM is a global leader in integrated facility services, committed to sustainability and improving spaces across various industries. In the UK, we service iconic sites with over 10,000 team members. For more info, visit www.abm.co.uk.
We promote diversity and inclusion and are proud members of the Armed Forces Covenant Employer Recognition Scheme.
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