The Service Desk Analyst will play a key role in providing 2nd/3rd line support within the FMCG industry. This position is based in Thatcham and requires a proactive approach to resolving technical challenges efficiently.
Client Details
The employer is a well-established organisation within the FMCG sector, known for its innovative approach and commitment to operational excellence. As a mid-sized company, they offer a collaborative environment and a strong focus on delivering quality solutions to their customers.
Description
* Provide 2nd/3rd line support across the organisation.
* Log and manage service requests and incidents through the ticketing system.
* Ensure timely resolution of technical problems, escalating when necessary.
* Assist in setting up and maintaining hardware, software, and network systems.
* Deliver excellent customer service to internal users and stakeholders.
* Contribute to maintaining IT documentation and knowledge base articles.
* Support the roll-out of new technology tools and systems within the company.
* Collaborate closely with other teams to ensure seamless IT operations.
Profile
A successful Service Desk Analyst should have:
* Experience in providing technical support within a professional environment.
* Microsoft Office 365
* Active Directory, Azure Active Directory
* Windows 10/11
* Knowledge of LAN/WAN: Cabling, Ethernet, Protocols (TCP/IP), WiFi, Access Point, Cellular Data, VOIP
* Familiarity with using ticketing systems to manage IT requests.
Job Offer
* 31 days of annual leave, including bank holidays.
* Access to mental health first aiders and mindfulness apps.
* Free on-site parking and discounted rates for electric vehicle charging.
* My Benefits app for additional perks and discounts.
* An inclusive company culture and supportive HR policies.
This is a fantastic permanent opportunity for a Service Desk Analyst looking to grow their career in Thatcham within the FMCG sector. If this sounds like the right role for you, we encourage you to apply today!