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Customer solutions architect

Eastwood
Solution architect
£50,000 a year
Posted: 9h ago
Offer description

Salary: £50,000 - 50,000 per year Requirements: Deep understanding of Microlise products, customers and use cases Strong understanding of Transport Management Systems (TMS) and their role in modern logistics operations Experience in customer-facing technical consulting, solution architecture or pre-sales Strong grasp of value-based selling and outcome-led solution design Working knowledge of MEDDPICC, particularly Metrics and Pain Ability to quantify operational, financial and compliance impact Strong commercial acumen and business judgement Advanced presentation, proposal writing and commercial modelling skills Confident engaging with senior stakeholders and operational leaders Analytical mindset with a passion for solving real customer problems Responsibilities: Lead value-led discovery with customers to identify, quantify and validate operational, financial and compliance pain Lead discovery across complex transport and logistics environments, including understanding how TMS platforms underpin planning, execution and compliance Map customer transport and logistics technology stacks including TMS, routing, planning, compliance and back-office systems to identify integration driven value opportunities Capture customer baseline metrics, inefficiencies, risks and costs as part of MEDDPICC qualification Engage with operational, commercial and IT stakeholders to understand current-state architecture and future-state ambition Conduct customer site visits to understand real-world workflows and document value insight Design customer solutions around measurable business outcomes, not just product capability Lead technical solution design for large, multi-system opportunities prior to deal close Build Proof of Value environments and demo journeys that show operational and commercial impact Produce high-quality solution proposals, value cases, ROI models and cost-of-inaction analysis Build value-led sales collateral that articulates customer before and after states Contribute to Microlises global library of case studies, proof-of-value assets and customer references Feed validated customer pain and outcome data into Product and Engineering teams Participate in Product Steering, Microlise Direct and Labs forums Ensure new propositions are anchored in verified customer need and measurable impact Deliver consistent, high-quality demonstrations focused on customer outcomes Maintain deep product, market and industry knowledge Support the standardisation of proposals, demos, pricing and value documentation Contribute to continuous improvement of Pre-Sales qualification and proof-of-value processes Act as a subject matter expert and mentor within the Pre-Sales team Technologies: Support Architect Mobile More: We are Microlise, a proudly Midlands-based company operating for over thirty years and recently becoming a Publicly Listed Company. Our culture drives how we work and connect with our customers, ensuring we support and develop our people. We offer full support and training to ensure you are well equipped to succeed, and additional benefits include access to our salary sacrifice EV Car Scheme, private medical insurance with rewards, 25 days holiday, and various employee wellness initiatives. Join us and be part of our success as a Great Place to Work certified company! last updated 4 week of 2026

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