Job Description
Job title: Assistant Director of RepairsResponsible for: * Repairs Managers x 2 * Voids Manager * Commercial Manager * Other staff x 90 (approx.)Salary £80,000Main Job PurposeTo lead and manage the operational delivery of all repairs services across the housing stock, ensuring efficient, customer-focused, and compliant services.The role supports strategic planning, service improvement, and operational leadership across responsive repairs, voids, disrepair, and cyclical maintenance, contributing to the organisation's wider aims of providing safe, decent, and well-maintained homes.Key Responsibilities * Ensure all service activities are delivered with integrity, professionalism, and compliance with legal, regulatory, and statutory requirements.* Contribute to long-term planning for repairs services, ensuring value for money, sustainability, and alignment with organisational goals.* Lead service transformation projects to improve service delivery, operational efficiency, and customer experience.* Provide leadership and oversight of responsive repairs, voids, and cyclical maintenance.* Provide strategic direction and professional support to the Board and its Committees on all Repairs-related matters.* Inspire, lead, and motivate staff to deliver high standards of performance and customer experience.* Act as a collaborative and supportive member of the Property Senior Leadership Team, offering professional expertise as required.* Work alongside the Director of Property and Deputy Chief Executive to regularly review the Repairs Service Plan, Corporate Plan, and other strategic documents.* Establish and monitor performance standards across all Repairs functions, ensuring services remain effective, efficient, and responsive. * Develop and maintain strategic partnerships and work collaboratively with external providers to meet the needs of tenants, leaseholders, and other customers.* Ensure the consistent application of organisational policies relating to health and safety, equality, diversity, and inclusion.* Manage staffing resources effectively to ensure responsive and cost-effective services.* Oversee financial and other directorate resources within agreed budgets, identifying opportunities for efficiency and value for money.About YouExperienceNEBOSH or IOSHProfessional membership (RICS, CIOB or equivalent) is desirable.Management qualification or relevant senior experienceBuilding Surveying / Maintenance qualification or 5+ years relevant experience Experience managing projects, programmes, or contracts within budgetsStrong understanding of the social housing environment and emerging government policyProven senior leadership experience in a customer-focused environmentSenior-level experience in social housing or similarTechnical knowledge of building maintenance and constructionStrong technical knowledge of H&S regulations, governance, and complianceTrack record in contract management and monitoring contractorsExperience building high-performing teams with strong customer satisfactionAbility to lead change and service improvementsProven customer service skillsExperience managing responsive repairs with a 'right first time' approachExperience in change management delivering customer-focused servicesWhat you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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