About XPS Group
XPS Pensions Group is no ordinary company. We've earned numerous awards and accolades, making us an industry leader in Pensions Consultancy. As the largest pure pensions consultancy in the UK, we are a team of approximately 2000 employees spread across 15 locations nationwide. Listed on the London Stock Exchange Main Market, we pride ourselves on our ability to think and act differently, offering expert advice to over 1600 pension schemes and administering pensions for over 1,000,000 members.
About The Role
The Scam Protection Team is part of the Member Engagement HUB (HUB) and was set up in 2015 to help protect members from falling victim to pension scams. The team support Trustees and administrators to meet the requirements of the new Transfer Regulations by talking to members directly helping to ensure they have been through a robust process and are not at risk of being scammed. The HUB sit alongside our Pensions Administration department and thus benefit from our long experience and outstanding credentials in this market.
Key Responsibilities
* Onboarding of new members for Pension Scams service
* Arrange appointments with members by telephone and email
* Conduct telephone interviews with members to identify those at risk of a Pension Scam.
* Assess information provided in line with the Code of Good Practice, pensions legislation and internal intelligence
* Produce reports for client teams, Trustees and Compliance review where needed
* Dealing confidently with members by phone, email or letter
* Updating/Maintaining records on our primary database ASH, and online system and other databases
* Ensuring that member cases are dealt with in accordance with strict deadlines
* Peer to Peer review where required
* Process cases in line with agreed Scam Protection Team processes
* Implementation of new clients
* Project and new client work as directed by Team Leader or Manager
* Working closely with other departments/teams both internal and external to provide a total service to our clients (Administration, Clients, Scheme Actuary, Consultants, Providers and third parties).
* Contribute to the development and maintenance of HUB processes and system development
* Compliance with business associated certifications where required
* Due to the changing nature of the business, the job holder may from time to time be required to undertake other activities of a similar nature that fall within their capabilities
Your Profile:
Essential:
* Ideally educated to A-level standard
* Demonstrates ownership, responsibility, and accountability for personal performance
* Strong organizational skills, with an organized, methodical, and logical approach to tasks
* Maintains high standards of work quality with excellent attention to detail
* Able to develop and implement effective processes to manage a high volume of tasks
* Skilled in planning yet adaptable to changing priorities
* Proactive, with strong drive and commitment to achieving goals
* Capable of working independently and taking initiative
* Possesses a positive, can-do attitude and takes pride in delivering quality work
* Communicates effectively and collaborates well within a team to achieve company objectives
* Proficient in Microsoft Office, including Outlook, Excel, and Word
* Quick to learn and adapt to new systems and applications
Desirable
* Demonstrate knowledge/understanding of Pension Scams/potential Scams signs
What We Offer
Enjoy a competitive salary, annual discretionary bonus, and 25 days holiday with buy/sell flexibility. Benefits include pension matching, healthcare plans, life assurance, and retailer discounts. We support our team with a flexible benefits scheme, employee assistance, and digital GP service. Participating in volunteering events is encouraged with paid volunteer days available. Referral bonuses are offered for introducing suitable candidates to XPS.
Equal Opportunity Statement
XPS Group is committed to diversity and equal opportunities. We welcome applications from all candidates, irrespective of sex, race, disability, sexual orientation, religion, or belief. As a Disability Confident employer, we ensure accessible and supportive work settings for all employees.
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