Care Outlook is an expanding, leading home care provider in London and the South East of England since 2005.
We are currently recruiting for a Team Leader to maintain and develop our extra care service, Redwood House.
Responsibilities
* Direct Management of the care team, monitoring staff development through supervision, appraisals, and training to assist them in delivering a high-quality service
* Creating, managing, and monitoring customer care plans, ensuring staff rotas meet service users' needs and aspirations
* Ensuring care assessments, care, and risk planning meet best practice and customers\' aspirations
* Work with the Recruitment Team to ensure sufficient current and future staffing levels
* To provide care services to service users in an emergency, arrange emergency cover when required and cover all/any calls reasonably where required
* To ensure that the telephones are answered promptly, and people are spoken to in a polite and respectful manner
* To work alongside the Branch Manager, ensuring that all quality standards, complaints, and comments are dealt with promptly
* Participate in the paid on-call rota
* Put in place measures to comply with CQC regulations and work to achieve the best care standards possible
Offer
* Salary £24,000 - £26,000
* Company-issued mobile phone
* Ongoing support and Professional Development
* 20 Days Holiday plus Bank Holidays
* Opportunity to work in an expanding leading home care provider
Requirements
* 100% committed to helping improve the quality of life of vulnerable people
* Flexibility to cover on call to meet the needs of the business (essential)
* Knowledge of CQC standards and CQC Compliance (essential)
* Experience in Care Coordinating or 2 years working within Health & Social Care (preferred)
* Full Driving Licence and access to a vehicle (preferred)
* NVQ Level 3 Health & Social Care (preferred)
If you have the skills and experience listed above and are interested in working for an organisation that can really make a difference to people\'s lives, this could be your next role!
#J-18808-Ljbffr