Salary: £25,776 - 35,000 per year Requirements: Experience with ConnectWise Manage & ConnectWise Automate Deep proficiency in Microsoft 365, Entra ID, and Azure administration High proficiency in PowerShell; experience with Rewst preferred (or ability to adopt new technology) Strict adherence to compliance frameworks, knowledge of Cyber Essentials, understanding of ISO 27001 Knowledge of networking (VLANs, VPNs, Firewalls) Solid understanding of VOIP Experience with Devolutions Remote Desktop Manager Eligibility for UK Eyes Only Security Clearance (SC/DV) Responsibilities: Resolve complex escalated tickets involving Windows Server, networking, and cloud environments Use PowerShell to automate repetitive tasks, deployment workflows, and reporting Assist in the implementation and maintenance of ISO 27001 standards and internal cybersecurity policies Maintain and optimize core stack tools including ConnectWise Manage, ConnectWise Automate, and Remote Desktop Manager Build and maintain automation workflows using Rewst to enhance service delivery Maintain records of configurations, changes, and compliance evidence Technologies: Azure Cloud Support Microsoft 365 PowerShell Security Windows Office 365 SQL More: At Netsense, we live by the motto IT Simplified. As a 2nd Line Support Engineer, you will bridge daily technical hurdles and high-level infrastructure projects. Your role is vital in maintaining our security and compliance standards like ISO 27001, utilizing cutting-edge automation tools to streamline operations. We offer a competitive salary, benefits including a pension scheme, support for certification exams, 20 days annual leave, and a modern tech stack to work with. Join a team that values innovation, growth, and impactful contributions to cybersecurity. last updated 5 week of 2026